Duties included managing over 50 associates and third daily operations in the following categories; housekeepers, inspectors, laundry, inventory specialists, administrative assistants, house persons, common area cleaning, snow removal, housekeeping and maintenance dispatch and assistant managers. Overall responsibilities included; ensuring compliance and exceeding standards in quality assurance, internal audit, loss prevention, training and development, and holding all associates and managers accountable to ensure consistency in standards and improved unit was clean scores. Specific duties, accomplishments, and projects completed upon request. Significant accomplishment consisted of being the first manager in 6 years to lead this property to a passing quality assurance score.

Duties included managing all day to day operations of the front desk department. The department included; PBX, front desk associates, concierge, activities, night audit and dispatch. Responsibilities specifically included ensuring all internal audit, quality assurance, and loss prevention standards were exceeded. Additionally, training and developing all associates, working to improve associate opinion survey scores, recruiting and disciplinary actions for the department, establishing and maintaining the budget, operations of the gift shop, inventory, and increasing guest satisfaction scores. All the above was used towards providing the highest quality of guest satisfaction and recovery. More specifics, acco.plishments and projects completed upon request.

Oversaw all operations of the front desk.

Ensuring the highest quality of guest service is provided, check-in guests, lost and found, PBX, night audit, departures, etc.