• Executed RFP and implemented new COBRA Administrator, resulting in a 14.6 million dollar decrease in benefit administration costs. • Project managed several complex projects such as; creation of new service offering, revamping standard operating procedures documents, COBRA migration from one vendor to another. Oversaw change management for implementing efficiencies to streamline the business, training, and adoption. • Liaison to Sales, Implementation, and Service teams for product… Show more • Executed RFP and implemented new COBRA Administrator, resulting in a 14.6 million dollar decrease in benefit administration costs. • Project managed several complex projects such as; creation of new service offering, revamping standard operating procedures documents, COBRA migration from one vendor to another. Oversaw change management for implementing efficiencies to streamline the business, training, and adoption. • Liaison to Sales, Implementation, and Service teams for product knowledge and understanding of ADP’s Comprehensive Service offering and technologies. • Partner with existing sales markets (0-149, 159-999, and 1,000+ client) on additional business for add-on services and new product features. • Client management and strategic partner in assisting clients with identifying best practices to help optimize system/software utilization. • Executes and manages complex strategic projects that have multiple dependencies and cross functional team members who support the different facets of the business. Show less

• Develop program goals and objectives, identify, assess, and mitigates risks to ensure program success. • Prepare and present program status to senior management and internal stakeholders. • Project and change management for implementing efficiencies to streamlines the business. • Collaborate and provide guidance and support to cross functional teams. • Executes and manages complex strategic projects that have multiple dependencies and cross functional team members who… Show more • Develop program goals and objectives, identify, assess, and mitigates risks to ensure program success. • Prepare and present program status to senior management and internal stakeholders. • Project and change management for implementing efficiencies to streamlines the business. • Collaborate and provide guidance and support to cross functional teams. • Executes and manages complex strategic projects that have multiple dependencies and cross functional team members who support the different facets of the business. • Client management and strategic partner in assisting clients with identifying best practices to help optimize system/software utilization. Show less

• Regulatory knowledge and understanding of relevant laws and regulations for Healthcare Reform and SOC1 reporting. • Supported clients with changes in legislation, best practices, identified and assessed compliance risks • Explain and demonstrate ACA product tools for perspective clients via sales engagements. • Develop and deliver client facing communications related to regulatory and compliance related matters. • Develop best practices for client considerations related to… Show more • Regulatory knowledge and understanding of relevant laws and regulations for Healthcare Reform and SOC1 reporting. • Supported clients with changes in legislation, best practices, identified and assessed compliance risks • Explain and demonstrate ACA product tools for perspective clients via sales engagements. • Develop and deliver client facing communications related to regulatory and compliance related matters. • Develop best practices for client considerations related to regulatory and compliance related matters. • Conducting training and education sessions for external clients on compliance related topics, ACA preparedness, and penalty management. Show less

ADP National Accounts – Client Account Executive II: Responsibilities:• Mentor and train new Service Delivery Managers and Benefit Representatives. • Account management of complex book of business. Ensuring all cross functional teams and project stake holders deliver optimal service, client satisfaction, retention, and profitability.• Strategic planning to improve client satisfaction. Identified opportunities for cross-selling and upselling add-on services to existing… Show more ADP National Accounts – Client Account Executive II: Responsibilities:• Mentor and train new Service Delivery Managers and Benefit Representatives. • Account management of complex book of business. Ensuring all cross functional teams and project stake holders deliver optimal service, client satisfaction, retention, and profitability.• Strategic planning to improve client satisfaction. Identified opportunities for cross-selling and upselling add-on services to existing clients. • Implemented standard operating procedures of Health & Welfare benefits administration. • Create and maintain Project Plans including resource requirements, system requirements and effective timeline for project completion. • Work in conjunction with Operations and other Service Delivery and/or Project Managers to establish standardized best practices. Show less

ADP National Accounts – Client Account Executive I: Responsibilities:• Account management of complex book of business. Ensuring all cross functional teams and project stake holders deliver optimal service, client satisfaction, retention, and profitability.• Strategic planning to improve client satisfaction. Identified opportunities for cross-selling and upselling add-on services to existing clients. • Implemented standard operating procedures of Health & Welfare benefits… Show more ADP National Accounts – Client Account Executive I: Responsibilities:• Account management of complex book of business. Ensuring all cross functional teams and project stake holders deliver optimal service, client satisfaction, retention, and profitability.• Strategic planning to improve client satisfaction. Identified opportunities for cross-selling and upselling add-on services to existing clients. • Implemented standard operating procedures of Health & Welfare benefits administration. • Create and maintain Project Plans including resource requirements, system requirements and effective timeline for project completion. • Work in conjunction with Operations and other Service Delivery and/or Project Managers to establish standardized best practices. Show less

- Provides day-to-day support to client and vendor contacts. Performs research and problem resolution using multiple systems, tools and resources.- Receives cases from the participant Call Center. Initiates and follows through on the case management process. Provides reports to management. Maintains a positive client relationship.