Stephanie C. Email & Phone Number

United States

Pontiac, Michigan, United States

United States

United States

United States

Macomb, Michigan

• Develop and launch Salesforce to 7 business units within a 3-month timespan
• Establish reporting structures to allow for KPIs to be developed by management
• Create a corporate online quoting tool interacting with Salesforce to capture data points crucial for measuring performance
• Lead management through various platforms including Salesforce and tradeshows
• Executive administrative assistant to the CCO and CEO
• Contract management for trade shows, events, vendors and software systems

Auburn Hills, Michigan

• Support East, West, Tier 1, Key Accounts and OEM outside sales representatives and their accounts as needed
• Produce formal RFQs through the Common Quote Platform to include estimated lead time, pricing, customer credit limit and detail of configured robot.
• Lead management and qualification through calls, Sales Force, tradeshow, RIA and additional avenues.
• Trade show support including on site sales representation, hotel and dinner reservations, customer meeting scheduling, conference room and catering contracts
• Administrative duties including scheduling conference rooms and meetings, catering, dinner and hotel reservations for guests, ordering and management of swag inventory
• Create presentations via PowerPoint

Auburn Hills, Michigan

• Run open tasks and request ID reports, distribute to team as necessary
• Called customer to follow up on service calls, requested feedback
• Communicated with field service techs to determine job status, obtain copy of service report for signature from customer
• Review task and request ID information in Metrix, setting tasks to bill, closing requests as necessary
• Trade show assistance including signing in student guests, face to face communication with customers, preparation of facilities

Shelby, Michigan

• Supported East and Midwest Regions of outside sales representatives and their accounts
• Created formal RFQ to include estimate of lead time, pricing and detail of configured robot
• Reviewed customer PO, order packages and customer accounts to determine payment terms negotiated
• Researched database to determine master account number, create new ship to addresses (if required) and assigned ship/ end user to order header
• Executed orders in SAP, log jobs in CRM and created project files to store job data
• Created purchase orders based on order intake, new robot purchases or spare parts

Farmington Hills, MI

• Managed assigned account deck (Manga, Varroc, Visteon, Truck Lite, Valeo, JW Speaker, Sumitronics, SIIX, Stanley Electric). Trained as back up for additional accounts as required.
• Processed proforma documents (manual and system generated) for export shipments.
• Created and applied credit/debit memos in SAP for direct shipments, quality returns or additional situations as required. Created information packet including purchase history, printed emails with authorizations and.
• Reviewed and procesed incoming purchase orders specific to assigned account deck (future and current PO’s)
• Retrieved/reviewed releases, report advance shipping notices, research for penalties within customer’s portal weekly.
• Reviewed and processed EDI workflows as required in SAP.

Southfield, MI

• Negotiated pricing with customers and suppliers meeting gross profit margin expectations.
• Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary actions.
• Answered incoming sales calls meeting expected call monitoring requirements, used continual product knowledge training to meet or exceed customer expectations. Made out- going calls to customers, outside associates.
• Attended continual training, meetings and supplier events to provide best practices for customer service. Trained new hire associates on functions and expectations of the department as required.
• Navigated through intranet, internet as well as various information systems as required for assigned tasks such as determining item cost from supplier web sites, determining stock availability and quote freight for.
• Created, modified and update Excel spreadsheets as needed for various methods of tracking such as daily departmental stats, Amazon returns/credits, International quotes/invoices or credits.

Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary actions as needed. Created, modified and update Excel spreadsheets as needed for various methods of tracking such as daily departmental stats.

Reviewed, processed and distributed incoming faxes. Negotiated pricing with customers and suppliers meeting gross profit margin expectations. Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary.

Developed relationships with assigned accounts, manufacturers as well as fellow distributors.Negotiated pricing with customers depending on volume, total of order, long term agreements.Reviewed several reports indicating issues with on time delivery or issues with customer accounts. Made outgoing as well as received incoming calls, written correspondence.

Met customer’s needs within time constraints. Relied upon to handle projects and company issues. Developed relationships with sales representatives, prospective vendors, suppliers and customers. Successful completion of requests for quotes, in person sales transactions, telephone, shipping/receiving and pick up orders. Resolved customer concerns and.

Marysville, MI

Handled incoming calls to department, processed incoming/outgoing mail and faxes. Performed general duties: filing, copying, scheduling department meetings, first contact with suppliers and vendors both production and non-production. Preventative maintenance of office equipment, maintained stock of supplies. Approve purchase requests and assigned purchase.

General Studies

Salesforce Admin