Stephanie C. Email & Phone Number

United States

Pontiac, Michigan, United States

United States

United States

United States

Macomb, Michigan

• Develop and launch Salesforce to 7 business units within a 3-month timespan• Establish reporting structures to allow for KPIs to be developed by management• Create a corporate online quoting tool interacting with Salesforce to capture data points crucial for measuring performance• Lead management through various platforms including Salesforce and tradeshows• Executive administrative assistant to the CCO and CEO• Contract management for trade shows, events, vendors and software systems• Office management duties as required • Create and execute drip email marketing campaigns through Drip.com• Launch Vonage phone system to Business Development and Sales Managers for new business calls for tracking purposes• Contract with local marketing firm to develop online swag store to increase marketing efforts• Conduct training on various software systems and processes

Auburn Hills, Michigan

• Support East, West, Tier 1, Key Accounts and OEM outside sales representatives and their accounts as needed • Produce formal RFQs through the Common Quote Platform to include estimated lead time, pricing, customer credit limit and detail of configured robot. • Lead management and qualification through calls, Sales Force, tradeshow, RIA and additional avenues.• Trade show support including on site sales representation, hotel and dinner reservations, customer meeting scheduling, conference room and catering contracts• Administrative duties including scheduling conference rooms and meetings, catering, dinner and hotel reservations for guests, ordering and management of swag inventory• Create presentations via PowerPoint• Onboard new sales representatives highlighting new customer paperwork, NDAs, product overview, sales territory map, commonly used websites and additional tips to allow for immediately performance• SFDC support including account, contact, opportunity, rfq and requirement creation. Review incoming requests validating data before sending to proposal engineers to quote, clean-up of aging data• Additional assignments as requested.

Auburn Hills, Michigan

• Run open tasks and request ID reports, distribute to team as necessary• Called customer to follow up on service calls, requested feedback• Communicated with field service techs to determine job status, obtain copy of service report for signature from customer• Review task and request ID information in Metrix, setting tasks to bill, closing requests as necessary• Trade show assistance including signing in student guests, face to face communication with customers, preparation of facilities

Shelby, Michigan

• Supported East and Midwest Regions of outside sales representatives and their accounts • Created formal RFQ to include estimate of lead time, pricing and detail of configured robot• Reviewed customer PO, order packages and customer accounts to determine payment terms negotiated• Researched database to determine master account number, create new ship to addresses (if required) and assigned ship/ end user to order header • Executed orders in SAP, log jobs in CRM and created project files to store job data• Created purchase orders based on order intake, new robot purchases or spare parts• Reviewed order confirmations from factory for accuracy and communicated timeline to customer.• Investigated inventory robot systems to determine if assembly commissioning required• Requested MIGO (SAP process) of ordered inventory to job noting serialized items• Processed secured interest documentation, sent to customer for signature and filed with legal, when required• Generated down payment invoices, delivery documentation and final invoices to customer• Requested release of shipment from factory, monitor shipment and create deliveries• Received customs invoices and valuations, updated to include country of origin, HTS codes and estimated total value of shipment• Reviewed loan documentation, created manual shippers once the signed bailment document was returned and filed with legal• Managed job project data pertaining to commissioning work through Journyx system.• Trained for creation of order packages and created 10 and 11 numbers within SAP (combination part number built from a series of component part numbers)• Trained to MIGO (transfer of material from neutral to sales stock) non- serialized items.

Farmington Hills, Mi

• Managed assigned account deck (Manga, Varroc, Visteon, Truck Lite, Valeo, JW Speaker, Sumitronics, SIIX, Stanley Electric). Trained as back up for additional accounts as required.• Processed proforma documents (manual and system generated) for export shipments.• Created and applied credit/debit memos in SAP for direct shipments, quality returns or additional situations as required. Created information packet including purchase history, printed emails with authorizations and reason for returns/debit.• Reviewed and procesed incoming purchase orders specific to assigned account deck (future and current PO’s) • Retrieved/reviewed releases, report advance shipping notices, research for penalties within customer’s portal weekly.• Reviewed and processed EDI workflows as required in SAP.• Checked AS400 for inventory, packing slip numbers, tracking numbers, shipping weights as needed.• Investigated weekly sales error report determining if true error occurred. Report findings to assigned OEM bulb/LED planner.• Created timeline packets to validate cause and show issue resolution for audit purposes.• Communicate customer requirements with demand planner, forecast analyst and account manager.• Execute various reports daily as required (open orders to ship, open POs, etc.) • Relay shipping instructions to warehouse to include 12NC, quantity, delivery number, method shipping, expected receive date for expedite orders.• Create/maintain customer scheduling agreement to include customer internal part number, 12NC, customer specific pricing, adjusting cumulative quantities as required.• Make outgoing as well as receive incoming calls, written correspondence as needed.

Southfield, Mi

• Negotiated pricing with customers and suppliers meeting gross profit margin expectations. • Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary actions as needed.• Answered incoming sales calls meeting expected call monitoring requirements, used continual product knowledge training to meet or exceed customer expectations. Made out- going calls to customers, outside associates, suppliers for verification on issues. • Attended continual training, meetings and supplier events to provide best practices for customer service. Trained new hire associates on functions and expectations of the department as required.• Navigated through intranet, internet as well as various information systems as required for assigned tasks such as determining item cost from supplier web sites, determining stock availability and quote freight for international shipping. • Created, modified and update Excel spreadsheets as needed for various methods of tracking such as daily departmental stats, Amazon returns/credits, International quotes/invoices or credits. • Understood necessary procedures for international quotes and orders. Modified and applied guidelines from the international training manual for best business practices. • Regularly worked with Supervisors on projects that include Daily/Monthly Activity Reports, International Training Updates, AS400 vs. Web Projects.• Understood and relayed contract requirements to sales force per corporate guidelines. • Maintained master and team data logs, created new customer files in corporate drive to include customer item plan.• Planned for customer specific items (fabricated specials) to incorporate estimated monthly usage, built lead time and price.• Created Market Basket Bids for National Accounts determining gross margin and cross reference products.

Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary actions as needed. Created, modified and update Excel spreadsheets as needed for various methods of tracking such as daily departmental stats, Amazon returns/credits, International quotes/invoices or credits. Understood necessary procedures for international quotes and orders. Modified and applied guidelines from the international training manual for best business practices. Regularly worked with Supervisors on projects that include Daily/Monthly Activity Reports, International Training Updates, AS400 vs. Web Projects.

Reviewed, processed and distributed incoming faxes. Negotiated pricing with customers and suppliers meeting gross profit margin expectations. Reviewed internet orders that required additional assistance due to information system requirements. Reviewed incoming emails through web site URL answered customer questions, placed orders and other necessary actions as needed. Answered incoming sales calls meeting expected call monitoring requirements, used continual product knowledge training to meet or exceed customer expectations. Made out- going calls to customers, outside associates, suppliers for verification on issues. Attended continual training, meetings and supplier events to provide best practices for customer service. Trained new hire associates on functions and expectations of the department as required.

Developed relationships with assigned accounts, manufacturers as well as fellow distributors.Negotiated pricing with customers depending on volume, total of order, long term agreements.Reviewed several reports indicating issues with on time delivery or issues with customer accounts. Made outgoing as well as received incoming calls, written correspondence as needed. Continual product development, account development and team training meetings. Was successful in winning government bids nearing $20k and higher, commissioned sales.

Met customer’s needs within time constraints. Relied upon to handle projects and company issues. Developed relationships with sales representatives, prospective vendors, suppliers and customers. Successful completion of requests for quotes, in person sales transactions, telephone, shipping/receiving and pick up orders. Resolved customer concerns and billing issues.

Marysville, Mi

Handled incoming calls to department, processed incoming/outgoing mail and faxes. Performed general duties: filing, copying, scheduling department meetings, first contact with suppliers and vendors both production and non-production. Preventative maintenance of office equipment, maintained stock of supplies. Approve purchase requests and assigned purchase orders. Resolved issues with shipping/receiving and accounts payable.

General Studies

Salesforce Admin