• Configures and administers the installation, maintenance, upgrade, and monitoring of network servers, telephone VoIP, and financial systems.• Configures and administers the planning, design and implementation of network additions and upgrades.• Monitors the wide and local area networks to ensure optimal performance and reliability. • Configures and administers the installation, maintenance, upgrade and monitoring of firewall security, anti-virus, internet website, e-mail exchange and software applications.• Steps in for the IT Manager relating to technical issues during an absence.• Supervises and assist network and IT technicians. Performs related work as required and necessary.• Manages the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems and distributed printers and other peripherals.• Builds networks and maintains external and internal web presence, oversees the networks. Performs system backups on its internal and external web network servers. Designs and supports server system(s) and supporting software and maintains network connectivity.• Oversees telecommunications systems including voice and data communication. Install phone lines, computer lines, cat5 and fiber as needed.• Responsible for designing, implementing, and maintaining security measures to support the information and data security. • Investigates and diagnoses system errors, performs backups, and ensures user accessibility and site performance.• Monitors servers, replication, and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level support and troubleshooting. Monitors existing messaging infrastructure and server usage, ensuring proper working order.

• Assists the Network Coordinator in accordance with policies and goals. Ensures proper functioning of the organizations information systems. Performs system upgrades and installs system updates as necessary.• Assists in administration, configuration, installation, maintenance, upgrade and monitoring of network servers, VMware applications, Datto backup software, SQL Databases, VoIP phone systems, cellular devices, Wi-Fi, and other systems.• Assists in the configuration and installation, maintenance, upgrade and monitoring of firewall security, anti-virus, Internet/Intranet website, e-mail exchange and software applications.• Assists in the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems, application software and distributed printers and other peripherals.• Builds networks and maintains external and internal web presence, oversees the networks. Performs system backups on its internal and external web network servers. Designs and supports server systems and supporting software and maintains network connectivity.• Assists with telecommunications systems including voice and data communication. Installs phone lines, computer lines, cat5/cat6, and fiber as needed.• Responsible for implementing and maintaining security measures to support the information and data security. Must understand virus and virus like activity, developing and managing Information Systems security, including disaster recovery, database protection and software development and be able to stop or repair damage caused by a virus. Ensures network (LAN/WAN, telecommunications, and voice) security access and protects against unauthorized access, modification, or destruction. Identifies, reports, and resolves security violations.• Investigates system errors, performs backups, and ensures user accessibility and site performance.• Monitors servers, system backups, data replication, and mail routing.

•Lead the transition from RecTrac version 10.3 to RecTrac version 3.1 to prepare the department for futuregrowth.•Administrator of RecTrac, WebTrac, DCF Clearinghouse, Tivity Health, and FDLE portal.•Lead the transition and upgrade from Elavon/ETS credit card processor to PayTrac processor. Set-up andimplemented 5 new Credit Card hardware systems on appropriate stations throughout the department. Continue to troubleshoot and support this project.•Trained and supported staff of 70-90 as well as background screened and kept all Volunteers, ContractualInstructors, and Officials paperwork up to date on annual basis. Prepared detailed documents and reports inadherence administrative processes.•Collaborated in timely processing of billing and accounts receivables.•Transcribed meeting minutes for management's records.•Offered new customers and training to reduce frustration and improvecustomer satisfaction.•Created help desk tickets, troubleshot and resolved Recreation software issues.•Maintained Software and hardware updates for department.•Responded to recreation, online, and marina customer requests efficiently and with knowledgeableassistance.•Handled team member cash outs, reported discrepancies and maintained precise financial records.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needsand resolving concerns.•Provided primary customer support to internal and external customers.•Evaluated account and service histories to identify trends, using data to mitigate future issues.•Liaised with customers, management and sales team to better understand customer needs and recommendappropriate solutions.•Answered customers' financial questions completely and accurately to cultivate trusting and loyalrelationships with clients.•Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts,refunds, credits or change due to customers.

•Planned and evaluated recreation and athletic programs with recreation director to support community.•Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.•Scheduled events in recreation facilities and monitored facility conditions.•Provided technical assistance to site leader to help coordinate diverse projects.•Engaged participants in recreational activities and team-building exercises.•Researched, planned and organized mentally stimulating activities for individuals of all ages.•Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts,refunds, credits or change due to customers.