Stephanie Cedeno Email & Phone Number

• Lead the Business Support Services team, providing supervision, training, and coaching to foster professional growth among team members.• Emphasized process improvement strategies, fostering collaboration between internal departments, and ensuring alignment with Service Level Agreements.• Served as the central point of contact for the Creative Services department, overseeing Administration, Facilities, and IT functions.•Managed trouble tickets and requests using ServiceNow and SharePoint, ensuring efficient tracking, prioritization, and resolution.•Spearheaded the onboarding process for new team members, coordinating with stakeholders to ensure a seamless setup for success.•Facilitated Creative Services orientations, covering initial login/configuration of computers, mobile devices, and tablets, while building and maintaining relationships with internal and external team members and vendors.

Orlando, Florida Area

• Responsible for managing the administrative functions of the department and ensuring Creative Technology is in accordance with established policies and procedures• Partner in creating and maintaining policies and procedures for the UCIT department• Coordinate with User Support Administrator to update on-boarding data to maintain relevance to team members• Oversee and administer weekly UCIT on-boarding• Developed a structure to better facilitate communication between UCIT team and new hires to follow-up and provide necessary assistance with the users coming on board each week• Build and run weekly reports to show details regarding aging tickets, prior week task closures, open task count and overall yearly tickets• Label machines using codes created by IT coordinator to establish correct purchasing project for future deployment reference• Regularly audit and ensure accuracy in the Asset Management Database maintaining 8,000 assets• Identify needs and create multimedia content for users to navigate complex systems and access requests

Tampa, Florida, United States

• Conducted short- and long-term planning and management for events and sales• Developed and recommended the budget, marketing plans, and objectives and manages within those approved plans.• Maintained or exceeded budgeted sales and profits in all event areas• Recommended, developed, and implemented effective marketing plans for generating event revenues• Lead event team to build long-term, value-based customer relationships that enable achievement of sales objectives• Administered all phases of the Event Department, including but not limited to sales, planning, marketing, servicing, and administrative procedures

Orlando, Florida

•Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety of all performers and guests are being achieved•Works with EHS compliance to ensure the team members were fully up to date on all required safety classesoAssigned and completed goal of increasing venues standards for EHS from 40% compliance to over 90% compliance rate•In the absence of the Stage Manager/Assistant Stage Manager, oversees the operations of venue and the first point of contact for team members and guests•Responsible for scheduling team member shifts, reconciling time cards and administering attendance counsellings

Orlando, Florida

• Supported the Stage Manager and Project Manager team with all operational factors of UPR seasonal events• Oversaw the Coordinator team responsible for all training and providing daily operational direction• Oversaw all Parade Escorts ensuring all standard operating procedures are followed, and all safety guidelines are carried out as required• Oversaw all performers within backstage areas, including checking in and out of work, monitoring performers to ensure the following of all standard operating procedures, time management in regard to performer cast changes• Supported Stage Managers with guest and performer situations at any time.

Bachelor'S Degree

Associate Of Arts (A.A.)