Stephanie Chan

Stephanie Chan Email and Phone Number

Strategic Commercial Operations and Omnichannel, Customer Engagement @ AbbVie
north chicago, illinois, united states
Stephanie Chan's Location
Montreal, Quebec, Canada, Canada
Stephanie Chan's Contact Details

Stephanie Chan work email

Stephanie Chan personal email

n/a
About Stephanie Chan

• 20 years of acquiring knowledge and experience in the pharmaceutical industry; 5 years as Market Research analyst at Pfizer, 15 years as Account Manager at IQVIA with the last 3 years focusing on our Omni-Channel and Digital technology solutions to key customers.• End-to-end project planning expertise: from defining campaign objectives, creating roadmaps, to implementing customized omni-channel journeys to enhance the HCP’s experience.• Strong problem-solving and analytical skills with the ability to connect different data sets to evaluate options and enhance outcomes• Demonstrated collaboration with external vendors and within all levels of Pharma companies to ensure alignment across all teams• Proven ability to work well under tight deadlines and manage priorities, to work both independently and in a team setting

Stephanie Chan's Current Company Details
AbbVie

Abbvie

View
Strategic Commercial Operations and Omnichannel, Customer Engagement
north chicago, illinois, united states
Website:
abbvie.com
Employees:
46234
Stephanie Chan Work Experience Details
  • Abbvie Canada
    Commercial Operations And Omnichannel Manager
    Abbvie Canada Nov 2023 - Present
  • Abbvie
    Commercial Operations And Omnichannel Engagement Manager
    Abbvie Nov 2023 - Present
    - Lead in the development of strategic reporting, scorecards and dashboards to various levels of the organization (from Brand Managers, to District Managers, to c-suite)- Streamline data sets into measurable KPIs to track performance and drive meaningful insights- Be an active participant in a variety of workstreams that are strategic and operational driven with the goal of improving data reporting, quality and processes, simplifying data by providing c-suite management with meaningful… Show more - Lead in the development of strategic reporting, scorecards and dashboards to various levels of the organization (from Brand Managers, to District Managers, to c-suite)- Streamline data sets into measurable KPIs to track performance and drive meaningful insights- Be an active participant in a variety of workstreams that are strategic and operational driven with the goal of improving data reporting, quality and processes, simplifying data by providing c-suite management with meaningful insights Show less
  • Abbvie
    Digital Marketing Manager
    Abbvie Apr 2022 - Feb 2024
    Montreal, Quebec, Canada
    To develop, execute and lead the implementation of OneHumira’s Omnichannel vision with the goal of optimally engaging HCPs and other important stakeholders experiences across various channels and digital tools.Working closely with the cross functional teams to build the roadmap and ensure long term success as we continuously look for ways to enhance value into our key targets.
  • Iqvia
    Account Manager
    Iqvia Jun 2007 - Apr 2022
    Montreal, Quebec, Canada
    • Helped large and small pharma companies execute their omni-channel outreach strategies by creating roadmaps, tactical plans, increasing e-consents, driving campaign “call-to-action” objectives (webinar registrations/CHEs/websites), creating personalized journeys for HCPs and providing lead generations for the sales force.• With my knowledge of IQVIA’s vast data solutions, I helped clients connect the data in a way that provides meaningful insights. (Eg. Ran a segmentation to ID key… Show more • Helped large and small pharma companies execute their omni-channel outreach strategies by creating roadmaps, tactical plans, increasing e-consents, driving campaign “call-to-action” objectives (webinar registrations/CHEs/websites), creating personalized journeys for HCPs and providing lead generations for the sales force.• With my knowledge of IQVIA’s vast data solutions, I helped clients connect the data in a way that provides meaningful insights. (Eg. Ran a segmentation to ID key targets, layered Persona labels onto the Segmentation for fine tuning according to channel affinity, then developed the right channel mix and digital content for optimal HCP engagement).• Started to develop pull strategies and broader multi-channel orchestration with some clients who have progressed in obtaining email consents. Assisted in the implementation of digital journeys and real-time dynamic optimization of channel mix for HCPs.• Participated in quarterly Account planning sessions, resulting in new business, starburst opportunities and achieving our sales incentive target year over year.• I provided clients with step-by-step solutions that helps them achieve business goals, track KPIs and enhance overall brand value. • Collaborated with internal stakeholders on proposals and study design/methodology to ensure the smooth delivery of projects and reports to clients. Show less
  • Pfizer Canada Inc
    Market Research Analyst
    Pfizer Canada Inc Jul 2002 - Jun 2007
    • Team player in the roll-out of an online reporting tool that allows managers to quickly and comprehensively measure product performance across several data sources. – some examples include sales, national/regional prescription trends, competitive trends, and targeting on physicians• Collaborated with the Business Technology Department (BT) on the logistical processes of the tool, documented the specifications and ensured all deliverables were met in an efficient and timely manner. Acting… Show more • Team player in the roll-out of an online reporting tool that allows managers to quickly and comprehensively measure product performance across several data sources. – some examples include sales, national/regional prescription trends, competitive trends, and targeting on physicians• Collaborated with the Business Technology Department (BT) on the logistical processes of the tool, documented the specifications and ensured all deliverables were met in an efficient and timely manner. Acting as the liaison between Market Research and BT, I held weekly and monthly meetings to discuss the issues at hand, gather feedback from both teams and communicate back to them, the requirements needed. I was the main point of contact for both departments• Conducted research and analysis on various pharmaceutical reports to support monthly, quarterly and yearly industry/corporate analyses – Promotional Share of Voice, Segmentation, Physicians’ Reach and Frequency, Physician Lists, Forecasting, Industry/company reporting, and Prescription/Sale Trends• Assisted external suppliers in the development of questionnaires for primary research and maintained close partnerships for future projects. Also, I took part in a variety of Focus Group studies to better understand the needs of our customers and physicians and the overlap between the two groups Show less

Stephanie Chan Skills

Pharmaceutical Industry Business Analysis Project Management Cross Functional Team Leadership Knowledge Of Private And Public Insurance Payers In Canada Analytical Skills Business Intelligence Business Strategy

Stephanie Chan Education Details

Frequently Asked Questions about Stephanie Chan

What company does Stephanie Chan work for?

Stephanie Chan works for Abbvie

What is Stephanie Chan's role at the current company?

Stephanie Chan's current role is Strategic Commercial Operations and Omnichannel, Customer Engagement.

What is Stephanie Chan's email address?

Stephanie Chan's email address is sc****@****inc.com

What schools did Stephanie Chan attend?

Stephanie Chan attended Mcgill University, University Of Waterloo.

What skills is Stephanie Chan known for?

Stephanie Chan has skills like Pharmaceutical Industry, Business Analysis, Project Management, Cross Functional Team Leadership, Knowledge Of Private And Public Insurance Payers In Canada, Analytical Skills, Business Intelligence, Business Strategy.

Who are Stephanie Chan's colleagues?

Stephanie Chan's colleagues are Chantie Liao, Geisielli Santos, Fausto Castillo Barahona, Carrie Brown, Javier Osuna Beltrán, Keith Rice, Medea Neek.

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