Stephanie Connell Email & Phone Number

Serve as a principal advisor to CFPB business units for all T&I efforts and initiatives. Represent business unit interests to the CIO and T&I leadership. Lead quarterly portfolio planning activities including regular meetings with Bureau divisions to understand customer strategies, priorities, and requirements. Evaluate project requests against T&I prioritization criteria and resource demand and capacity analysis in order to recommend a portfolio of projects that will meet customer needs. Build a business relationship management practice within the T&I PMO. Develop a team with a commitment to excellent customer service. Apply in depth business knowledge of each organization to help technology teams understand business drivers, address complex technology issues from strategy to planning and execution, working within and across divisions in CFPB as a trusted business and technical advisor.

Led the Office of Technology & Innovation’s (T&I) Program Management Office with an annual budget of $8 million. Served as principal advisor to the Chief Information Officer (CIO) on all matters related to project, portfolio, and program management. Provide strategic direction, management, and oversight of T&I’s enterprise-wide portfolio of initiatives in support of Bureau and T&I strategies. Oversaw management of cross-functional technical projects involving multiple business and consumer-facing technology products. Led quarterly portfolio planning activities including regular meetings with Bureau divisions to understand customer strategies, priorities, and requirements. Evaluated project requests against prioritization criteria, including alignment to target architecture and strategies, and resource demand and capacity analysis in order to recommend a portfolio of projects that will meet customer needs. Adjusted priorities quickly and as necessary in a complex environment.

Washington D.C. Metro Area

Provided strategic direction, management, and oversight of the Consumer Response portfolio of projects, change requests, and production support items with an annual budget of $11 million. Created the Consumer Response Program Management Office. Established Consumer Response system development lifecycle (SDLC), including creation of project management standards, artifacts, and deliverables. Oversaw the design, development, and implementation of Consumer Response processes, offerings, and services in support of the Consumer Response mission and vision. Oversaw the development of technology capabilities for handling consumer complaints, inquires, and feedback.

Provided strategic direction, management, and oversight of the Consumer Response portfolio of projects, change requests, and production support items with an annual budget of $11 million. Created the Consumer Response Program Management Office. Established Consumer Response system development lifecycle (SDLC), including creation of project management standards, artifacts, and deliverables. Oversaw the design, development, and implementation of Consumer Response processes, offerings, and services in support of the Consumer Response mission and vision. Oversaw the development of technology capabilities for handling consumer complaints, inquires, and feedback.

Washington, Dc

Accountable for providing expert knowledge of Consumer Response policies, business processes, procedures, and capabilities for handling consumer complaints, inquiries, and feedback in order to drive change designed to improve operations and support new programs and products. • Oversaw the development of business processes, procedures, and capabilities for handling consumer complaints, inquires, and feedback, including impact assessment of all change initiatives on existing Consumer Response policies, processes, and procedures. Collaborated with business owners to make recommendations to management, ensuring systems and processes could support new policies, programs, and products. Led junior staff in preparing implementation plans including communications, training materials, procedures and business process flows, and development of user acceptance and post-implementation verification test plans.

Accountable for managing all AAMC business processes for registering and scheduling students to take their Medical College Admission Test (MCAT), publishing and administering tests, and reporting scores to examinees and health professions programs. Responsible for maintaining the security of MCAT materials and examinee data at the AAMC, test administration sites, and contractor locations.

Led two concurrent Single Family business initiatives with budgets totaling approximately $11 million and technical and business process changes spanning multiple business areas across the corporation.• Implemented the first new mortgage product in over 15 years with corporate-wide impacts to 47 systems and 20 business processes according to approved schedule and within approved $2.5 million budget.• Implemented seven new Single Family mortgage product capabilities which brought the product build out of Freddie Mac’s web-based delivery system to approximately 90% complete.• Compiled detailed cost estimates totaling $115 million for ten Single Family business initiatives as part of annual planning process enabling management to reallocate priorities.

• Analyzed operating results of assigned regional offices and lines of business; interacted closely with regional and practice management to provide a thorough understanding of financial results.• Led annual planning, budgeting and forecasting processes for assigned regions and practices, including preparation of materials for Board of Directors review.

Certificate, Project Management

Ms, Decision Science

Bs, Financial Management

Activities and Societies: Kappa Alpha Theta