Emmaus Hull & East Riding supports formerly homeless people by giving them a home, individual support, work experience and an opportunity to get back on their feet again.My role as Director & CEO is to lead the strategic and financial plans collaboratively working with a board of trustees.I Develop and present comprehensive strategic plans and annual budgets that reflect Emmaus's vision and objectives.To always serve as the face of the organisation effectively communicating our mission and values.Managing the financial interests of the business working alongside a management accounting team.

• Leading the collective and individual branch performance of the region. Ensuring timely and effective corrective action is taken to manage underperformance and celebrate success. • Ensuring our customers receive exceptional service & treatments on time and in line with their agreement.• Manage Operational costs identifying areas to reduce and improve operational efficiency.• Work with marketing to support campaigns, maximizing sales revenue and utilizing the team to do so.• Actively coach & mentor team members to ensure they fulfil their full potential.• Effectively deal with disciplinary, grievance, underperformance, and capability issues.• Ensure compliance by the branches in Health and safety procedures, GreenThumb’s methods, and service level agreements.• Work closely with all teams at Head office to ensure Operational efficiency.

- Responsible for the overall business performance of 20 shops across Yorkshire & Lincolnshire. - Conducting regular shop visits, formulating action plans to develop sales & profitability ensuring I exceed sales expectations. - Building sales environments at shop level, identifying opportunities to maximise trading potential, ensure all shops meet or exceed agreed agreed KPI’s and actively manage underperformance. - Ensuring the right culture, skills and knowledge are in place to deliver the business plan and Age UK competencies and values are upheld.

• Turnover of 6.2 million, 52 associates & 4 managers.• Delivering the Off Price concept through excellent visual impact by ensuring the store is merchandised to the highest standards.• Managing staffing to maximize team effectiveness and store productivity.• Leading, inspiring and developing the team through the leadership and behavioral competencies.• Coaching and developing the management team.• Use reports and data to identify and act upon store and district wide commercial opportunities.

• Producing and delivering a business and people plan to help drive and deliver the stores key targets.• To be an expert on store controlled costs and total loss, reviewing all cost lines with my team, ensuring we manage and spend money wisely.• Coaching my team to maximize profitable sales opportunities, whilst delivering exceptional store standards for our customers.• Manage operations whilst ensuring the store remains safe and legal• Deliver a store where our customers love to shop and our colleagues love to work.• Complete regular performance reviews with my team, identifying training and development needs.• Developing self on the Store manager programme, stepping up in role in store managers absence.

• Acting as a coach to 19 stores to help the business achieve its ultimate goal in achieving a profit increase of 2% per store.• Targeting each store to its KPIs such as waste, profit and shrink • Complete targeted store walks, directly coaching the produce teams on store standards and quality.