During the last 29 years of administrative experience, I have developed excellent verbal and written communication skills and enjoy working as part of a team. In recent years this is demonstrated by my ability to achieve nearly 10,000 exam bookings from approx 40 different tutors last academic year with various awarding bodies. In my previous roles I have shown that I can meet targets and deadlines, in some cases under extreme pressure, and my previous Manager would agree that I have never missed a deadline particularly during key exam periods where awarding body deadlines are extremely strict. I encourage those I work with to achieve the best they can and am always available to help them. This was realized when my area was increased to a larger team upon which I was relied upon to impart the previous skills and experience I had developed within this area of expertise to my new colleagues. I learn procedures very quickly and am able to complete my work accurately and in a timely manner this is demonstrated by the accuracy of my registrations and exams bookings, these have to be exactly correct otherwise they may incur additional costs to the college. For the first four years of working with Derby College I worked on the Customer Services area and dealt directly with students during their enrolment and giving advice on courses offered to the taking of monies and writing procedures, in latter years I dealt with the tutors and ensured that students receive their certificates and results are inputed on our systems to ensure the funding element is claimed correctly. All of my work has been completed using various IT applications including Outlook, Excel, relevant awarding body websites and internal databases.I am good at prioritizing and organisation as in my previous roles we had very strict deadlines to adhere to from the awarding bodies and results have to be inputted ASAP so funding can be claimed accurately.