Stephanie Doll Email and Phone Number

• Prioritize daily tasks, delegate to appropriate staff and complete daily deadlines.• Maintain relationships with clients including in store and phone customers, funeral home directors and churches.• Ensure deliveries were made on time.• Maintain standards for front of store, backroom and workroom areas. • Manage staff of 3-5 including drivers, designers and sales staff.• Meet and exceed customer expectations. • Provide coaching and training to develop staff. • Ordering and management of daily and weekly perishable inventory. • Operating in house POS computer programs.• Handle customer complaints and feedback.• Learn all aspects of flower design including standard, customized and funeral designs.• Monitoring driver safety compliance.• Ensure cashbox and drawers are accurate, modify as needed.• Opening of store, closing of store as needed.• Promoted from MIT position in August 2017

• District trainer for incoming Bakery Manager Trainees.• Management, scheduling, coaching and training of staff of 8-12 at various stores throughout the York area.• Compliance with Department of Agriculture Health Inspection• Daily, weekly, monthly and quarterly inventory.• Management and ordering of perishable and non perishable product. • Maintaining SOP and company standards for bakery department. • Baking breads, muffins, pies, cookies etc. in accordance with company standards. • Decoration of cakes, cupcakes and specialty items both to company standards and per customer request.

• Chart out plans to visit residents of a specified city• Create survey sheets or work on predefined surveys to gather census information• Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking the procedure• Contact people through telephone, email and in person to obtain pertinent data• Physically travel to residents’ homes to interview them• Ask questions pertaining to name, age, race and state of residency• Explain the objectives of surveys and their procedures to people who are to be interviewed• Interpret interview questions to assist people in understanding them and providing eloquent answers• Assist people in filling out survey forms and explaining items on survey forms• Double check information on survey forms to ensure the accuracy of information• Identify and report any issues that may arise while attempting to obtain valid data• Compile, record and code information derived from specified forms into a predefined database• Ensure that the supervisor is kept abreast of completed assignments and progress• Analyze the authenticity of the information provided by ensuring direct contact with each family• Compile reports of information derived from census activities and ensure that they vetted by the supervisor

• Responsible for daily operations including opening/closing store, accounts receivable, training new staff, managing current staff, production quality, and customer service• Order office supplies• Scheduling• Apply knowledge of process to expediate service and guarantee satisfaction.• Became proficient in unique in store POS software-Organized outdated system for A/R and implemented new system for expediting service-Calmed upset customers and quickly solved problems to rebuild client trust and prevent the loss of important accounts -Demonstrated ability to provide excellent telephone and front end reception in fast paced, professional environment