Stephanie Doll Email and Phone Number

•Work very closely with our clients to understand their specific requirements and assess how each project could be best delivered•Create an action plan for each implementation and gain the client’s agreement with every major initiative in the project•Main point of contact for the client and are responsible for their successful Services engagement•Coordinate the delivery effort of resources from various practice teams of Consultant and Product experts•Build and maintain excellent client relations•Thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality•Proactively engage with Sales and Client Success•Determine scope of work based on solution requirements with both Client business & technical stakeholders•Create tailored Statements of Work (SOW) detailing services activities, resourcing requirements, deliverables, timing and budgeted hours•Determine services pricing based on level of effort•Confidently “sell” services offerings to Clients•Facilitate client workshops and sessions, presenting, and walking through our services offerings•Manage and properly set expectations with both internal and client stakeholders•Advocate on behalf of the Client and your team•Manage and drive a portfolio of projects from initiation to close•Define and maintain project plans identifying milestones, risks and mitigation strategies

Serve in an onboarding capacity for all projects through deployment, guiding clients through the process and key milestones.Empower, coach, and train clients working across the SchoolAdmin platform via Virtual training, Webinars, and Presentations, as well as resolving any technical product issues and relieving pain points to make our clients happy.Maintain internal and client-facing documentation and software training guides to highlight software features, best practices, and how-tos.Strengthen the SchoolAdmin brand by exhibiting excellence in product knowledge and customer service.Act as a resource internally to assist other teams with larger client projects.

Serve clients by providing product, training, and service information, as well as resolving any technical product issues.Provide exceptional service to customers via chat and phone interactions.Solve problems and relieve pain points to make our clients happy.Uncover opportunities and train clients on how to better use the software to achieve their goals.Act as a resource internally to assist other teams with larger client projects.Provide feedback and assist in the development of policies and procedures.Continually enhance our support documentation and guided learning center.

Developed & executed weekly/monthly/quarterly marketing plans.Provided excellent customer service and established an excellent rapport and thriving relationships with residents, locators, prospects, local businesses, and vendors.Developed and organized all marketing events and fundraisers in order to build and maintain relationships resulting in only 5-star reviews.

Client management, ensuring problems are resolved, and conducting followup tasks.Write reports, business correspondence, and procedure manuals. Effectively respond to and present information in response to questions from clients.Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Coordinated/managed all customer communications and relationships to increase customer loyalty, vendor networking, and all AR/AP.

– After working with teachers and special needs programs within Mathews Elementary during the school day, then as a Care Teacher and Tutor after school, was offered a position as the Prime Time Educational Enrichment Program Co-Director – As Co-Director, recruited vendors, parents, and college students to volunteer time after school hours to teach classes, introduce new and fun concepts, and open doors for children to explore and appreciate. – Coordinated with vendors, parents, and teachers to provide quality classes for a truly enriching – experience, which included lesson planning. – As a Care Teacher and Tutor, supervised a group of students after school hours during homework, engaging in play, and incorporated learning in fun activities. Results: Gained a good reputation for maintaining a positive attitude, being consistent, and producing high-quality work. Completed projects on a deadline and became the go-to problem solver.