First point of contact for prospective students. Engaged prospective students by telephone in discussion about future goals and scheduled interviews. Demonstrated sensitivity and effectively built rapport with prospective students from diverse backgrounds and experience. Conducted interviews with prospective students to assess needs, showcased relevant benefits of the college and facilitated student's enrollment. Mentored students through the admission's process, including: recommendation for admission and coached them through their third week of classes. Demonstrated work independence with extensive knowledge of college accreditation and regulation standards, business management responsibilities, and consistently achieved or exceeded specific recruitment goals. Managed computerized prospective student database and application documents. This included a partnership the registrar, financial aid, and the academics department. Prepared accurate tracking reports timely. Maintained knowledge of the college’s programs and enrollment requirements.

Reviewed indigent applications for food assistance, Medicaid, and cash assistance. Demonstrated knowledge of state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work was driven by ongoing resilience on regulations. Instructed clients in completion of various forms and reviewed applications and requested documents for completeness and consistency. Determined program eligibility in accordance with current regulations using the computer-based eligibility system. Maintained electronic files and conducted regular reviews and updates. Planned and organized a large caseload independently, ensuring that accuracy levels were maintained and cases were processed within the specified time frames set by federal and state regulations.

Reviewed indigent applications for food assistance, Medicaid, and cash assistance. Demonstrated knowledge of state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work was driven by ongoing resilience on regulations. Instructed clients in completion of various forms and reviewed applications and requested documents for completeness and consistency. Determined program eligibility in accordance with current regulations using the computer-based eligibility system. Maintained electronic files and conducted regular reviews and updates. Planned and organized a large caseload independently, ensuring that accuracy levels were maintained and cases were processed within the specified time frames set by federal and state regulations.

First point of contact for prospective students. Engaged prospective students by telephone in discussion about future goals and scheduled interviews. Demonstrated sensitivity and effectively built rapport with prospective students from diverse backgrounds and experience. Conducted interviews with prospective students to assess needs, showcased relevant benefits of the college and facilitated student's enrollment. Mentored students through the admission's process, including: recommendation for admission and coached them through their first week of classes. Demonstrated work independence with extensive knowledge of college accreditation and regulation standards, business management responsibilities, and consistently achieved or exceeded specific recruitment goals. Managed computerized prospective student database and application documents. This included a partnership the registrar, financial aid, and the academics department. Prepared accurate tracking reports timely. Maintained knowledge of the college’s programs and enrollment requirements. Created relationships for creation of growth opportunities through engagements at local high schools, community colleges, various businesses, and local events.

Established rapport with struggling former students by conducting interviews. Evaluated the student’s needs and qualifications while mentoring returning students through the appeals process. Over-achieved every goal and objective of a suite of quantitative and qualitative metrics as defined for the Sr. Executive Admissions Representative position, including: enrollments, starts, conversion rates, compliance, CEC Standards and mastered degree program knowledge. Assisted students through the admissions reentry process in accordance with applicable federal and state regulations, school policies and procedures and in compliance with all accrediting standards and requirements. The major components of the process were the appointment setting, student interviews, processing the enrollment, setting expectations, and mentored returning students through orientation and the first week of classes. Contributed as staff mentor. Partnered with internal departments, including: financial aid, collections, accounting, technical support, academics and the registrar’s office to ensure the delivery of a high level of service. Coordinated with the Campus President and Campus Vice President to improve reentry conversion rates.

Managed lead flow to aggressively penetrate the education market in recruitment of licensed LPN students for admissions into RN Bridge program. Partnered with other support departments to ensure a smooth transition of the client through the application process. Online chat consultant.

Managed 12 aggressive admission representatives to mentor their delivery and enhance performance through detailed coaching. Collaborated with Regional Vice President of Admissions to develop and maintain an incentive program based on sales performance. Trained, motivated and challenged the team daily via meetings to consistently achieve and succeed sales performance, which included: conversion statistics, forecasting, and identifying coaching needs of each representative. Developed alliances with colleagues and cross functional departments to build exceptional working relationships. Managed team lead flow and distribution to aggressively penetrate the education market for recruitment of new student enrollments. Managed team performance by analyzing student data through the enrollment process, which included: 7-, 14-, 30-, 60- and 90- day student progress. Recruited new employees when there were vacancies.

Managed lead flow to aggressively penetrate the education market for student recruitment. Conducted interviews with potential students and their buying party for recommendation for college admission. Partnered with internal departments to ensure a smooth student admission's process. Managed student population through the admissions steps and participated in campus events.

Started out in financial aid, promoted to Director of financial aid, and then transitioned to Director of Admissions through promotion. Managed team of 18 employees. Achieved budgeted start numbers all quarters. Assisted in launch of degree programs online. Prepared annual admission business plans for review and approval by Vice President of Admissions. Implemented business plans, prepared quarterly updates, and managed sales, time and resources according to plan. Created and implemented quarterly recognition program for Admission Representatives. Collaborated with corporate marketing, information technology staff and managed quality control.