Stephanie Eilers Email & Phone Number

Grandville, Michigan, United States

▪ Precisely collected student data to report daily on amount of time engaged in academics and escalation episodes▪ Collaborated with colleagues to develop and implement new support strategies to promote student success

Grand Rapids, Michigan, United States

▪ Accurately processed weekly payroll for 12 care facilities▪ Processed weekly medical billing for in-home care▪ Invoiced for and collected on independent living care services▪ Submitted insurance claims for payment on Waystar or CMS-1500 form▪ Reviewed accounts with overdue amounts weekly and pursued collections on unpaid claims▪ Collected on past due amount of $119,000 for one account within the first three weeks of employment

Rockford, Michigan, United States

-Answer phone calls with a friendly greeting and convert inquiries to customers by listening to customer needs and building value-Increased monthly parent meetings from 16% to 93% to ensure high customer satisfaction and communicate student progress to families, while uncovering new needs and adjusting program goals to support students-Make care calls to all new families after their first session to ensure high satisfaction and make any necessary changes based on family feedback to ensure retention-Raised Google Review rating from 4.6 to 4.9 through delivery of exemplary customer service -Elevated average student frequency from 2.57 sessions/week to 5.31 sessions/week through customer value building-Maintain accounts receivable records and computer entries-Monitor, research and analyze customer accounts to ensure accuracy-Regularly communicate with customers regarding their accounts-Process credit applications for monthly financing payment plans-Set up ACH payment transactions -Process credit card payments-Prepare and make bank deposits

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

-Member of the Fazoli’s grand opening team assigned to train 55 new team members on company product, procedures and guest service to ensure a high quality experience for guests-Development of extraordinary employees, two of which received the distinguished nationwide Fazoli’s All-American Award, resulting in media coverage for their exceptional customer service-Evaluated deficiencies in guest service and created Service Clinic materials to train and coach employees on improving guest service-Led associate and trainer meetings to inspire and develop employees’ customer service skills-Instilled company values in associates to help achieve our mission and provide a great guest experience-Reconciled three cash registers at the beginning, middle and end of each shift-Prepared and transported bank deposits daily-Managed incoming payments and maintained files with supporting documents-Made payments and retained accounts payable records-Totaled past due invoices monthly and followed up with customers to ensure timely payment-Performed inventory counts, analyzed variances and coached team members to minimize product loss-Investigated inventory levels and made adjustments to support cash flow -Coordinated and managed monthly Kids Night Events to increase guest loyalty and frequency-Applied The Languages of Appreciation program in the workplace to improve employee morale and performance-Member of the Corporate Manager Training Steering Committee to revamp the nationwide manager training program to ensure high quality service-Create and distribute monthly marketing materials within the restaurant and local community-Utilize community event calendars to create awareness of activities within the organization-Plan, coordinate, and execute activities and prizes for monthly Kid’s Night events -Promote brand awareness, increase foot traffic, and increase overall sales by creating and executing local restaurant marketing plans

Greater Grand Rapids, Michigan Area

-Set up and managed shifts to ensure great guest service and high level of guest satisfaction-Assisted GM in hiring, training, and coaching new employees-Assisted and coordinated with other managers in leading company trainer meetings-Assisted GM in controlling food, labor, and paper product costs to ensure maximum restaurant profitability-Ensured cash control standards were met according to company cash handling procedures every shift-Delegated tasks to associates to ensure all tasks each shift were completed timely and efficiently

• Trained all new hire associates on company procedures for all positions within the restaurant• Helped management in reaching restaurant cross-training goals• Helped management control food and paper product costs by coaching associates on proper procedures to reduce waste and over portioning• Provided great guest service to achieve our mission of Serving America premium quality Italian food, fast, fresh, and friendly

Grand Rapids, Michigan, United States

-Accounts payable-Scale ticket auditing-Invoice auditing-Data entry-Filing-Special projects and tasks as assigned

Bachelor Of Arts (B.A.), English/Language Arts Teacher Education

Associate Of Arts And Sciences (A.A.S.), English/Language Arts Teacher Education