• Digital Asset Management including Downloading, Scripting, and Uploading Image files.• Partnering with Traffic Manager and LS&Co Retouching Team to track the status of photography through post-production pipelines• Photo Studio Database Data Entry/QA to support LS&Co’s Creative Services team to ensure their vision is executed in final photography• Participate in regular meetings to inform on ad-hoc imagery fixes and regular seasonal photo production to address roadblocks to upcoming ecommerce launches• Help architect and deliver inputs for back-end ecommerce data streams• Maintaining computer hardware and software, to ensure that photo studio & post production processes are running efficiently and effectively.

• Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.• Maintained knowledge of company products and services to promptly resolve complaints and concerns.• Assisted staff with resolving complex customer issues and implementing targeted solutions.• Assessed team member performances by delivering one-on-one coaching to promote better service.• Set clear expectations and helped employees pursue optimal paths for achieving each target.• Assessed departmental operations to determine areas for improvement and support.• Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.• Generated KPI reports to track and improve metrics.• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

*In charge of hiring and training for stores ranging from $2 million to $10 million annual revenue Managed a distributed team of 60 people of various levels*Spearheaded pilot programs for company initiatives and systems*Market point of contact for escalated situations*Coached and counseled management and staff to meet store and company service levels Led operational team at new store openings with emphasis on system set up*Helped promote internal growth through training and development strategies*Managed sales and payroll on a store and district level to company projections Successfully planned and oversaw large format inventory audits*Report shortages, overages and all inventory levels monthly for replenishment and allocation Helped create systems to minimize shrink and maintain controls on internal and external loss

*Supports the store management team by participating in daily opening/closing office procedures and other operational tasks*Collaborated with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately*Owned an individual department and was able to run it as my own business--owning merchandising and monitoring success through sales and matching key drivers to the company's top item*Facilitates a thorough and thoughtful onboarding for new hires and fostered an environment of continual development*Cultivated a service culture through experiences that are engaging, efficient and personalized; interprets*Voice of customer feedback and team insights to positively improve interactions*Stayed current and followed through to ensure important company information reaches all levels of the teams