Stephanie Firestone Email & Phone Number

Maple Grove, MN

 Bridges the gap between business and technology to fulfill client requests and corporate initiatives on time.  Deliver detailed business requirements to development partners for Prime Therapeutics member website, MyPrime.com. Lead business analyst on annual Medicare part D release project. Drove team to meet milestones and developed new processes for.

Act as a liaison between IT and the business. Technical development within several applications (ie ISYL, Service-Now). Business Developer for Service-Now for past 4 years. Worked with business areas (separated from IT) to develop processes, gathered requirements, translated to technical requirements, developed these requirements within Service-Now..

Interfaced with Blue Cross Blue Shield Minnesota Operations Improvement and IT departments in the development of new call center supporting software. Assisted in enforcement of project deadlines and schedules. Worked with client personnel to identify required changes. Communicated changes to the home development team. Comprehended high level concepts and.

Achieved 90% collection rate. Assisted in development of automated collection processes. Developed strong business background and technical knowledge to bridge the gap between business needs and technical solutions. Developed and implemented all policies and procedures for collections department. Responsible for hiring, firing, training, and scheduling of.

Operate and maintain all general and advanced office equipment including copiers, fax machines, and secure and non-secure telephone systems. Set up and maintain various filing systems and databases. Install and adjust equipment to prescribed tolerances. Interpret operating instructions, database information and systems to establish and maintain network.

Associate'S Degree, Fire Science/Fire-Fighting

Education record

High School Diploma

Education record

Education record

- Implementing Effective Business Acceptance Testing