• Responsible for booking substantial, profitable business taking into consideration the hotel’s needs, general pricing guidelines, and booking patterns.• Respond to customer inquiries and request for pricing.• Develop and implement specific account marketing plans for appropriate accounts.• Implement and execute programs for FIT/Wholesale accounts, and special corporate/preferred corporate transient sales.• Solicit new business, retain and entertain existing customers in the business sales market with a focus to increase transient room revenue.

• Provides the director and managers of sales and marketing with administrative and clerical support.• Assists sales managers and catering department on special projects as needed• Main Lead Catcher and Delphi Operator; assign all incoming leads to sales managers• Distribute Banquet Event Orders on a daily and weekly basis• Manages all reader boards on property

• Selling, upselling, cross-selling weddings, vow renewals, proposals and event packages to inquiring guests• Receiving and entering new stateroom requests for guest sailings• Receiving, filing, scanning invoices, and documents• Taking Payments via phone and processing credit card orders

• Record all quotation requests on a quotation sheet. -After compilation of quote, fax or email proposal to client and call each client to let them know that the proposal has been sent.• Compile client packages and mail. -Follow up with clients on proposals which have been sent to them.• Post all events on the wall calendar.• Compile Event Files with menu, Event call sheet, Staff Sheet, directions to the event location, one sealed plain envelope with the event invoice, Vendor's Phone number and any Invoices that pertain to that event.• Compile Weekly Time Sheets and ensure that there is a weekly time card in the front office for each hourly employee working in the kitchen.

 Record all quotation requests on a quotation sheet. -After compilation of quote, fax or email proposal to client and call each client to let them know that the proposal has been sent.  Compile client packages and mail. -Follow up with clients on proposals which have been sent to them. -Post all events on the wall calendar.  Compile Event Files with menu, Event call sheet, Staff Sheet, directions to the event location, one sealed plain envelope with the event invoice, Vendor’s Phone number and any Invoices that pertain to that event.  Compile Weekly Time Sheets and ensure that there is a weekly time card in the front office for each hourly employee working in the kitchen

• Provide administrative support to the Catering Manager.• Handle all Catering inquiries and ensure timely follow up on the same business day.• Take small bookings repeat or new, as required. Any larger more detailed requests for bookings, proposals or negotiations are to be passed on to the Catering Manager.• Assist servicing banquets if required.• Handle client/guest complaints and problems.• Ensure proper business attire for all Servers.

• Maintain accurate and up-to-date records and files for all event management projects.• Create proposals, contracts and invoices for clients, sponsors and vendors.• Develop event specific organizational tools such as production timelines, contact lists, and on site deliverable schedules.• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Process payments of facility rental fees for each event• Generate payroll for employees and vendors on a bi-weekly period• Assist with the planning and execution of events

• Help guests navigate through the cruise terminal by proficiently monitoring the flow of guest traffic.• Register guests by inputting cruise, travel, and payment information into the computer system.• Greet all guests/visitors to the terminal with a smile and welcomes them to the Cruise Lines• Provide guests with pertinent information regarding boarding and sailing.• Provide service in all aspects of the debarkation/embarkation process.• Set up terminal and/or booths by arranging required furniture, computers, equipment, manifests, and other materials• Check cruise documents and photo identification of all guests/visitors entering the lobby; ensure only verified guests and visitors enter the terminal.