-Cultivated strong relationships with clients, fostering repeat business and ensuring customer loyaltyyear after year.-Served as the primary liaison for performances at the theatre, managing various groups with attendeesizes ranging from 12 to 350.-Effectively coordinated reservations, seat allocations, and bookings for groups using OvationTix andAudienceview ticketing systems.-Conducted outreach to promote theatre shows for new and returning groups.-Educated clients on the advantages of group rates and the exceptional quality of theatrical shows.-Developed strategic marketing campaigns and email communications using Constant Contact andMailchimp.-Led the team in Season Ticket sales and facilitated phone-based reservation transactions.-Participated in weekly marketing meetings to strategize and improve sales initiatives.

-Professional Musical Theatre Performer.-Accomplished actor skilled in diverse performance styles.-Proficient in a diverse range of dance styles, including theatre dance, jazz, tap, ballet, partnering, Fossetechniques, hip hop, and modern.-Trained in operatic soprano singing.

-Answered phone calls to assist with patient check-ins and appointment scheduling, creating a warm andinviting atmosphere.-Accomplished effective schedule management using Dentrix Software.-Effectively addressed patient concerns as the primary point of contact.-Ensured effective communication between medical professionals and Spanish-speaking patients byserving as the sole translator for treatment plans and crucial information.-Collected out of pocket costs and scheduled follow up appointments for patents.-Confirmed eligibility and coverage details with both Medicaid and private insurance providers; providedaccurate out-of-pocket cost calculations for treatment and check-ups.-Verified and confirmed scheduled appointments.-Generated documents for daily appointments including route slips, patient information sheets, andconsent forms.-Filled the daily schedule by reaching out to patients with missed appointments through a call list.-Took charge of organizing and executing office-wide marketing campaigns on diverse social mediaplatforms resulting in heightened patient influxes and an efficiently filled appointment schedule.

-First point of contact for customers calling in for assistance.-Resolved technical and support issues independently, escalating cases when necessary.-Presented interactive online demonstrations to educate customers about the product's key featureswhile offering assistance in accessing helpful online resources.-Demonstrated proficiency in utilizing Salesforce and Genesys Softphone.

-Managed and executed innovative guerrilla marketing initiatives for numerous Broadway productions aswell as the acclaimed Radio City Christmas Spectacular and Cirque du Soleil in strategic locations acrossNew York City.-Directed interested patrons towards theater entrances and assisted with ticket purchases whileproviding information on plot details, cast members, show times, and age suitability.-Managed teams of up to 35 Brand Ambassadors simultaneously.-Created and managed schedules utilizing When I Work.-Implemented and supervised designated break periods.-Crafted informative weekly reports for clients illustrating the company's efforts in engaging patrons anddriving sales growth, highlighting successful marketing tactics.-Conducted auditions and evaluated potential candidates for employment.-Conducted comprehensive training to facilitate a smooth employee onboarding process.-Collaborated closely with potential clients, developing creative tactics to improve product promotionsand ensure client acquisition.