Designed, created, and implemented global WFC Scheduling and Timekeeping Module for different global retail clients. Tasks: Solution Design, Solution Build, End-User Training, End-User Testing, Go-Live Support. Supported the overall global WFM Architecture (Solution and Integration Landscape) and WFM Process design. Supervised deployments and provided troubleshooting and user support. Conducted technical workshops and education sessions for customers. Conducted research to evaluate… Show more Designed, created, and implemented global WFC Scheduling and Timekeeping Module for different global retail clients. Tasks: Solution Design, Solution Build, End-User Training, End-User Testing, Go-Live Support. Supported the overall global WFM Architecture (Solution and Integration Landscape) and WFM Process design. Supervised deployments and provided troubleshooting and user support. Conducted technical workshops and education sessions for customers. Conducted research to evaluate systems design and process efficiency. Provided support during customer implementations and applied industry best practices. Provided user training. Supported Sales with RFPs and System Presentations. Show less

Sub-project-lead evaluation, selection and implementation process for Staff Planning System, to increase staff efficiency and productivity worldwide. Successfully implemented global Electronic Point-of-Sales(EPOS) Template in Swarovski Global Own Retail and Partner Network in time, scope, and budget (Canada, Europe, South America) -> Waterfall implementation method.Project-lead implementation of Mobile-Point-of-Sales solution in various countries to increase sales/back-office processes… Show more Sub-project-lead evaluation, selection and implementation process for Staff Planning System, to increase staff efficiency and productivity worldwide. Successfully implemented global Electronic Point-of-Sales(EPOS) Template in Swarovski Global Own Retail and Partner Network in time, scope, and budget (Canada, Europe, South America) -> Waterfall implementation method.Project-lead implementation of Mobile-Point-of-Sales solution in various countries to increase sales/back-office processes efficiency and increase overall consumer experience. (Swarovski Retail Network: 10.000 POPs, 2.500 Swarovski own and partner stores).Driving end-to-end business process definition and conducting process optimization (via Jira), establishing key performance indicators (KPI) to ensure accurate measurement of process standardizations and improvements across departments. Show less

Coordinated the administration of two stores: supervised sales employees, maintained databases, completed cash summaries for the head office, reported branch figures, dealt with suppliers/workshops and optimized inventory management. Managed high profile clients. Organized and operated events and communications. Worked in business network development and brand promotion. Assisted in the development of a new online marketing strategy including the development of an online shopMajor… Show more Coordinated the administration of two stores: supervised sales employees, maintained databases, completed cash summaries for the head office, reported branch figures, dealt with suppliers/workshops and optimized inventory management. Managed high profile clients. Organized and operated events and communications. Worked in business network development and brand promotion. Assisted in the development of a new online marketing strategy including the development of an online shopMajor Accomplishment: Conducted nearly 100% accurate stock takes for the two branches; the highest value piece sold was over £20K Show less

Conceptualized CRM-Processes. Provided CRM-Support to the Wempe stores. Evaluated and analyzed customer information. Carried out a customer evaluation based on a self-conceptualized customer segmentation to optimize communication tools. Achieved a niche position for the brand in the German market by reviewing the communication strategy. Participated in the development of the corporate customer value strategy to create a unique selling proposition in the marketMajor Accomplishments: Based on… Show more Conceptualized CRM-Processes. Provided CRM-Support to the Wempe stores. Evaluated and analyzed customer information. Carried out a customer evaluation based on a self-conceptualized customer segmentation to optimize communication tools. Achieved a niche position for the brand in the German market by reviewing the communication strategy. Participated in the development of the corporate customer value strategy to create a unique selling proposition in the marketMajor Accomplishments: Based on my suggestions from the customer evaluation, Wempe decreased its communication print costs by 7% and increased its number of new customer by 5% and of regular customers by 1.2 % in 2009 Show less

Received vocational training, broadened my practical experience, and enhanced my theoretical knowledge. Successfully carried out several of the company’s departments including Marketing, Sales, Watch and Jewellery Purchase, Accounting and Controlling, Human Resources, and Dispatch departments. Enhanced my organizational and leadership skills through managing various projects.