Stephanie Hague Email & Phone Number

• Attract new mortgage loan applications by developing relationships within the community.• Pre-qualifies protentional loan applicants by analyzing credit and financial background.• Meet with applicants to determine their needs and recommend the right loan products to help meet their goals.• Stay up to date with secondary market guidelines and changes.

Westfield, Ma

Support Branch Manager by providing customer service in all areas, oversee the teller line to ensure accurate service and satisfied customers, accept and close consumer loan applications, work with customers on their residential mortgage applications, resolve customer concerns, provide training and guidance to other employees as necessary. Perform monthly, quarterly and annual branch audits.

Westfield, Ma

Providing customer service excellence to each customer, which could include opening new accounts, addressing customer concerns, answering customer questions, and working with customers to help give them the tools and products to be successful in their banking needs. Performing person and account maintenance, answer credit inquiries, accept applications and close consumer loans. Coached teller line on referral opportunities for cross-selling.

Westfield, Massachusetts, United States

Performed customer transactions while identifying referral sales opportunities. Build and Strengthen customer relationships.

Holyoke, Ma

Responsible for maintaining the security of cash vault. Assist the store leadership in their daily responsibilities such as, initiating the hiring process with new employees, handle authorizations and customer/employee resolutions at the front of store and on the phone, and provide input on employee performance and their development needs. Provide ongoing coaching, training, and motivation to team members as well as other store personnel as needed to help achieve financial goals, department goals, front of store goals with the ultimate goal being a high standard of customer service. Ensure that all standard operating procedures for transactions and interactions at the front of the store are followed.

Northampton, Ma

I Interned at the Northwestern District Attorney's office in the CAU (Child Abuse Unit) during my senior year of high school. While interning, my responsibilities included but were not limited to; helping the Assistant District Attorney assigned to the CAU prepare court documents and binders, research laws and statutes to assist them better in court, sit in on the victim and/or witness interviews, as well as any other assignments requested.

Bachelor'S Degree, Business Administration And Management, General

Liberal Arts And Sciences/Liberal Studies

Liberal Arts And Sciences/Liberal Studies