My role as an Administrator for Able 2 requires me to take full control of all administration needs relating to our contract with Hillingdon Council. These responsibilities include: -• Booking appointments for Occupational Therapists to attend Clients• Liaising with Hillingdon Council• Dealing with Customer requests & complaints• Action recommendations made by Occupational Therapist • Working on reception as part of a rota – directing calls as necessary• Producing monthly reports for the Able 2 Management Team• Raising Orders

Working as part of a busy sales team involved in annual and quarterly tactical planning, scheduling & delivery across multiple media. Responsible for ensuring that promotional activity is targeted, effective in attracting potential customers.* Developed marketing plans based upon extensive research and prospects targeted.* Developed and implemented campaigns for email, online advertising, search engines and direct post.* Responsible for development, implementation and maintenance of client website.* Using social media to enhance the profile and reach of the company.* Working with suppliers for paid media services.* Worked with communications team to drive internal promotion of company programmes, initiatives and mission.* Created printed marketing materials that were designed to drive campaigns.* Directed and coordinated marketing activities and policies to promote products and services.* Proofread all marketing collateral ahead of printing to identify and correct errors.* Coordinated art and graphics creation for effective merchandising.* Managed quarterly marketing budgets.* Defined and tracked campaign effectiveness and adjusted strategies accordingly.* Handled client inquiries professionally and efficiently.

Supported the Sales Managers in improving operations and resolving issues to deliver excellent customer service.* Adeptly handled inbound calls.* Analysed departmental documents for appropriate distribution and filing.* Supported Sales & Marketing Director with daily operational functions.* Monitored multiple databases to keep track of all company inventory.* Implemented marketing strategies for new development and show home openings.