SENIOR HOSPITALITY, BUSINESS, AND SALES LEADERSHIP PROFESSIONAL with deep expertise in driving sales growth and delivering an exceptional customer experience.For 11+ years, I have been developing and implementing innovative, progressive sales and operations solutions for the hospitality industry.My core leadership strength is utilizing my blend of building solid customer relationships and high-performance teams and leadership skills to challenge the status quo, approaching challenges, and creating solutions that inform decision-making and drive value-added outcomes resulting in relevant and meaningful change, increasing the profitability of the company. I recognize that culture can make (or break) any company, so I prioritize leading with integrity, passion, and excellence. I believe in working hard and genuinely committing to every position as if I were the company's owner. I enjoy working with different personality types and visions to ensure that their views are represented and acknowledged and trust in the adage that one does not need a title to be a leader adopting ideas from all team members, giving credit where it is due.KEY CAPABILITIES► Sales & Operations Leader: Started the Catering team at Café Rio from scratch, building a department that employed >85 team members. Drove the energy of the department, increasing revenue significantly.► Customer Relationship Management: Develops solid customer relationships based on trust, respect, and a strong knowledge of the industry and its competitors.► Strategic Planning: Builds strategic roadmaps with a proven track record for getting results; identifies mission and vision; establishing timelines; monitoring progress; identifying data sources and the individual(s) responsible for executing each strategy. Works side by side with the team, leading by example.► Team Building & Talent Development: Strong Coach and mentor; providing professional development opportunities for career advancement; developing high-performing staff; and turning around underperforming teams. My heart and passion lie in supporting my customers, employees, and company, leading and mentoring people, and providing an exceptional customer experience. I give it my all and get great satisfaction from positively impacting the lives of others every day.Stephanie Hoover