Stephanie Imperato Email & Phone Number

Montclair, Nj, Us

New York, New York, United States

New York, New York, United States

Remote

- IT project management (Scrum and Waterfall) for a diverse range of complex projects; typically managed 3 - 4 projects concurrently- Implemented software solutions by writing requirements, documenting use cases, managing scope, configuring, testing, and deploying- Lead technical writer and, content manager for SharePoint intranet- Led team meetings and presented to stakeholders, sponsors, and customers- Managed contracts and budgets, wrote weekly status reports and project closure reports- Product owner for multiple products; managed product backlogs; provided tier II support, production support, bug fixes, and managed ticket queue- Developed and delivered service desk and end user training on new system functionalities- Created positive, collaborative relationships with business customers, development team, network engineers, quality assurance, service desk team, and vendors

Seattle, Washington, United States

- Project Manager, Business Analyst, Product Owner, and Tier II support for facility management systems for 14 offices- Content coordinator for Technology Services web pages, technical writer for end-user documentation - Successfully integrated access control and video software for 8 offices, consolidated support, eliminated 5 stand-alone systems, managed continuing operation and upgrades of software- IT asset management product owner; utilized enterprise software (NetSuite, UltiPro, Cherwell) to develop process improvements, audits, and build reports using database queries that saved money in lost time and lost assets- Developed best practices and streamlined processes for purchasing, service desk, and admin tasks- Executed asset management for hardware and software across 14 offices - Streamlined invoice processing and purchasing procedures through NetSuite software- Planned team building events

Seattle, Wa

- Project management for access control, video surveillance, and facility upgrade projects- Created custom reports using database queries for access control- Content coordinator for intranet; wrote and managed web pages, news articles, and training documentation- Wrote monthly Facilities newsletters and weekly commuter newsletters for HQ office- Managed contracts and sought out new vendors to reduce costs and remove process redundancies

Seattle, Washington, United States

Managed facility related requests, focused on customer service and vendor accounts

Seattle, Washington, United States

- Subject Matter Expert for purchasing procedures using SAP

Secaucus, Nj And New York, Ny

- Coordinated transportation and crews of 20+ people for live fashion events, including New York Fashion Week- Assisted with HR and Payroll tasks such as collecting forms for new hires, reviewing timesheets, etc.