Stephanie Inter Email & Phone Number

Berlin, Germany

Berlin Area, Germany

Berlin Area, Germany

Project Johnson&Johnson (Healthcare)

London, United Kingdom

> Reviewing & monitoring work performance of all agents against agreed KPI’s
> Team Motivation & Development
> 1:1 monthly meetings with each advisor, ensuring objectives are continuously
reviewed
> recruitment of new staff
> Identifying areas of the business where improvements can be made
> Handling escalated customer issues
> Taking ownership of complex enquiries and supporting the team during peak times with incoming calls/emails/live chat

London, New Bond Street

> develop and deliver training's
> decrease stock loss by maintaining stock organization
> identifying customer needs and increase retention rate
> After Sales Management
> Made to Order Service - motivate and train staff across floors to drive sales, follow up and create reports

Paris

> Inbound Calls & Email - customer advise, working with stores, arrange reservations
> E-commerce - taking orders, shipping follow-up
> complaint handling

Jersey, United Kingdom

> Administration
> Accountancy
> Check in/out handling
> Arrange transfers and tours for guests

Rostock Area, Germany

I successfully completed by apprenticeship in a Four Star Hotel in Germany. My main area of expertise was the Front of House and assisting the Hotel Director. I was responsible for managing a variety of tasks. This included:

- Diary management
- Opening & analyzing incoming correspondence
- Arranging meetings
- Booking venues
- Preparing agendas

Systemic Coach And Mindfulness Trainer, Counseling Psychology

Yoga Teacher Training, 300Hours Hatha Yoga And Vinyasa

Diploma, Office Management

>Leadership and Team Development >Mastery of common business software (Word/Excel Expert, Power Point, Outlook) > Principle of effective.

Hospitality & Hotel Management

> Staff Management > Control Systems > Front Desk Management > Servicing Rooms and General Cleaning > Building and Facility Management >.