Stephanie Brady Email & Phone Number

United States

Houston, Texas Area

United States

• Implementation on multi-system conversions.• Trained and Implemented processes to ensure efficiency for daily and system processes.• System Expert for Issues that arose.• Client and Employee Relations• Enrollments for Benefits• Creating Imports• Carrier File Feeds/Errors

Houston, Texas

Manages administrative and case management issues with data processing activities. Defines project scope and objectives and prepares standard operating procedures with project managers and clients.• Maintains client enrollment, setup, eligibility, enrollment, and carriers.• Updates, imports, and processes data in the Human Resource Information System (HRIS).• Collaborates with clients and internal departments, regarding changes and updates with carriers and other vendors.• Interpret client data, such as requirements and process flows, into an internal knowledge source for the service center to utilize for employee communication.• Monitors project schedules, timelines, and deliverables.

Houston, Texas

Managed and mentored benefits team. Created and facilitated high-level training material to improve the skills of the Benefits Department. Updated information in the HRIS. • Sent out COBRA statements, multi-state notifications, and 401K plans.• Carrier relationships and verification.• Maintained multiple client enrollment, setup, eligibility, and carriers for benefits.• Updated HRP and BSwift systems with imports.• Reconciliation of invoices from carriers as well as the client.• Consulting with clients on what benefits should benefit their goal. • Dealing benefit related situations, with exempt and non-exempt employees, highly compensated, owner limitations, imputed income and other benefit related rules.

The Woodlands, Tx

Promoted cohesion with the department by creating teamwork activities and trainings on several policies. Resolved conflicts with benefits, bonuses, online training courses, and personal information.• Managed incoming calls to assist employees and managers with education and assistance with the systems and benefit elections.• Updated Standard operating procedures to ensure streamline processing for the team.

Irving, Texas

Increased customer satisfaction and corrected billing errors. Conducted needs-assessments from client responses to create performance improvement initiatives. Designed and facilitated management essentials presentations in monthly department meetings.• Recovered balances at end of lease terms by arranging payment plans, settling disputes, and researching customer status with follow-up calls every three to five days.• Created and enhanced Standard Operating Procedures.• Managed caseloads with inbound and outbound calls daily.

Irving, Texas

Effectively managed staff, creating positive customer service. Maintained time sheets and created reports.• Prepared and delivered bank deposits.