Strategic and operational management of the Finance, HR and IT areas

SVPResponsible for Op. Finance in Germany, Austria, Switzerland, Netherlands, Sweden, Norway, Finland, and Denmark. Team of 120 employees and 7 direct reports. Report to the CFO.ACHIEVEMENTS:• Led the restructuring of the area, bringing together the team of leaders into a single workflow, identifying synergies and reallocating of specialists to increase the area's overall efficiency. Over a period of one year, the new work system proved to be effective and resulted in… Show more SVPResponsible for Op. Finance in Germany, Austria, Switzerland, Netherlands, Sweden, Norway, Finland, and Denmark. Team of 120 employees and 7 direct reports. Report to the CFO.ACHIEVEMENTS:• Led the restructuring of the area, bringing together the team of leaders into a single workflow, identifying synergies and reallocating of specialists to increase the area's overall efficiency. Over a period of one year, the new work system proved to be effective and resulted in significant productivity gains.• Co-leadership of the Phoenix System improvement project, the main financial settlement system, developed by the company, although it is a long-term project, it has already provided a significant improvement in the quality of controls and accuracy of data and information. Show less

Principal board memeber

ARVATO BERTELSMANNIn addition to VP areas, responsible for Commercial and Operational Planning. Team of 1.400 employees and 8 direct reports. Budget of R$100mm and report to Chief Risk Officer in Germany.ACHIEVEMENTS• Led the company's sale process in Brazil during 2022, intermediating and coordinating all actors involved in the process (Law Firms Brazil and Germany, Buying Company, Minority Partners, Due Diligence support), completing the sale in time as required by the… Show more ARVATO BERTELSMANNIn addition to VP areas, responsible for Commercial and Operational Planning. Team of 1.400 employees and 8 direct reports. Budget of R$100mm and report to Chief Risk Officer in Germany.ACHIEVEMENTS• Led the company's sale process in Brazil during 2022, intermediating and coordinating all actors involved in the process (Law Firms Brazil and Germany, Buying Company, Minority Partners, Due Diligence support), completing the sale in time as required by the matrix.• Improved cash flow - without the need for external financing with a reduction in the DSO and CAPEX; and increase in DPO.• I put into operation the criteria required by the new General Data Protection Law, LGPD, being the first collection company to be 100% in compliance with legal precepts.• During the Covid-19 pandemic, I quickly structured home-office work for 75% of employees without loss of productivity. Show less

Responsible for Finance, HR, Legal, Compliance, IT, Operations, Processes, Ombudsman and Administration. Team of 1.400 employees and 7 direct reports. Budget of R$100mm and report to the CEO.Chief Compliance OfficerAFS Diversity Ambassador for Brazil

Responsible for Finance IR, Legal, IT, Facilities and Procurement. Team of 70 people and 9 direct reports. Budget of R$160mm and report to the CEO. ACHIEVEMENTS:• Created and implemented the KPI culture after leading the first strategic planning workshop in the company, with monthly monitoring of indicators for strategic decision making.• Reviewed all cost lines, prioritizing the most significant and feasible ones. Restructuring of areas. Obtained a reduction of recurring… Show more Responsible for Finance IR, Legal, IT, Facilities and Procurement. Team of 70 people and 9 direct reports. Budget of R$160mm and report to the CEO. ACHIEVEMENTS:• Created and implemented the KPI culture after leading the first strategic planning workshop in the company, with monthly monitoring of indicators for strategic decision making.• Reviewed all cost lines, prioritizing the most significant and feasible ones. Restructuring of areas. Obtained a reduction of recurring operating expenses by 18% comparing 2017 to 2016 (R$24mm), with savings in most of the costs.• Led several efficiency and cost reduction projects in IT. Show less

Finance Executive Director - Responsible for all the finance subsystems, procurement and general services; with 130 people, being 4 direct reports, with a budget of R$3Bi and reporting to the Regional Director.Administration, Efficiency and IT Executive Director - Responsible for IT, Information Security, Facilities, Implementation of Customer Services, Processes and Planning. With 2,000 people and 6 direct reports, budget of R$400mm and report to the Regional… Show more Finance Executive Director - Responsible for all the finance subsystems, procurement and general services; with 130 people, being 4 direct reports, with a budget of R$3Bi and reporting to the Regional Director.Administration, Efficiency and IT Executive Director - Responsible for IT, Information Security, Facilities, Implementation of Customer Services, Processes and Planning. With 2,000 people and 6 direct reports, budget of R$400mm and report to the Regional Director.ACHIEVEMENTS:• Considerable improvement in the company´s cash flow and DSO reduction thru billing within the month and regular monitoring in the Regional Committee. • Implemented a project to reduce fixed operating costs of 8% vs. budget. Closed four call center sites after cost analysis. • Led a multifunctional team, to obtain a BNDES (National Development Bank) credit approval with interest rates significantly lower than the market. Show less

Board member of Atento for Venezuela, Colombia, El Salvador and Guatemala

Responsible for controlling, budget and strategic planning of the 17 countries of the company; with 9 people, being 3 direct reports; with a budget of US $3Bi and reporting to the Global CFO. ACHIEVEMENTS: • Involvement in the sale of the company working directly with shareholders, consultants and banks. • Negotiation of complex support contracts with Telefonica which were implemented after the sale. One of them being a percentage over sales with savings of 1.3 pp for Atento in… Show more Responsible for controlling, budget and strategic planning of the 17 countries of the company; with 9 people, being 3 direct reports; with a budget of US $3Bi and reporting to the Global CFO. ACHIEVEMENTS: • Involvement in the sale of the company working directly with shareholders, consultants and banks. • Negotiation of complex support contracts with Telefonica which were implemented after the sale. One of them being a percentage over sales with savings of 1.3 pp for Atento in the negotiated rate.• Led, at the request of the shareholder, the IPO project being recognized by all the stakeholders: Telefonica, Atento’s CEO and investment banks. Show less

Responsible for planning and controlling of personnel and HR expenses at global level; with 4 people, being 2 direct reports; with a budget of US$300mm and reporting to the Global People and Identity (HR) Director. RESPONSABILITIES: Planning and control of the HR expenses, investments and headcount globally. HR KPIs globally for the structure and operational areas. Single source of data collection and reporting of global figures associated with HR.

Responsible for strategic projects worldwide; with 3 people, being 2 direct reports; reporting to the Global People and Identity (HR) Director. RESPONSABILITIES: Support the transformation and change management. Supervise global projects. Project Manager for the new headquarter.

Responsible for controlling, budget and strategic planning of the 17 countries of the company; with 5 people, being 2 direct reports; with a budget of US $3Bi and reporting to the Global COO. RESPONSABILITIES: Lead and supervise the proper application and distribution of expenses for each of the countries. Strategic and budget plans of the countries and consolidate them. Reporting models and management systems. Responsible for the IPO coordination. Research of M&A… Show more Responsible for controlling, budget and strategic planning of the 17 countries of the company; with 5 people, being 2 direct reports; with a budget of US $3Bi and reporting to the Global COO. RESPONSABILITIES: Lead and supervise the proper application and distribution of expenses for each of the countries. Strategic and budget plans of the countries and consolidate them. Reporting models and management systems. Responsible for the IPO coordination. Research of M&A opportunities. Supervision of the technology and facilities areas for the corporate offices. Show less

Responsible for all the finance subsystems, HR, procurement, facilities, general services, legal and IT; with 70 people, being 6 direct reports, with a budget of VE160Bi (US$75mm) and reporting to the Country Director. ACHIEVEMENTS• Created the accounting and purchasing areas and procedures in a startup, led the SAP implementation. • Negotiated the BBVA Banco Provincial carve-out, which was Atento’s most important client in the financial segment. • Leveling and job… Show more Responsible for all the finance subsystems, HR, procurement, facilities, general services, legal and IT; with 70 people, being 6 direct reports, with a budget of VE160Bi (US$75mm) and reporting to the Country Director. ACHIEVEMENTS• Created the accounting and purchasing areas and procedures in a startup, led the SAP implementation. • Negotiated the BBVA Banco Provincial carve-out, which was Atento’s most important client in the financial segment. • Leveling and job description implementation. Motivational campaigns for agents.• Set the parameters for costing / pricing of our services and active participation in negotiations with clients. • Growth of the company into the interior of the country (relocation) where infrastructure was cheaper and had lower employee turnover. Show less

RESPONSABILITIES: Supervision of payments. Monthly Closings for Distribuidora Bigott. Planning and budget for Fundación Bigott.