Proud member of Catalight’s Clinical Excellence team, committed to reshaping clinical pathways for people with developmental disabilities. Manages our network clinician LMS while overseeing continuing education for our clinician certificate programs and conferences for licensed psychologists, LMFTs, MFTs, behavior analysts, speech pathologists, and occupational therapists.Skilled in research database management and ensuring regulatory compliance. Expert in process optimization, SOP development, and providing comprehensive administrative support. Passionate about advancing equitable, inclusive, and justice-driven research.

Supports a growing network of over 100 providers as a resource and point of contact for the network providers to answer questions and clarify guidelines as outlined in the provider manual.• Pioneered the role of the first Provider Support Coordinator for Catalight Care Servicescontributing to the successful implementation and support of a cutting-edge software systemwithin a network of healthcare providers by providing essential systems knowledge and support.• Spearheaded the development of SOPs to streamline processes and enhance efficiency. These SOPs served as a foundational guide for subsequent hires, ensuring a consistent and standardized approach to system support.• Collaborate with cross-functional teams to identify and address system-related issues, playing a key role in problem-solving and continuous improvement efforts while demonstrating adaptability and resourcefulness resulting in the overall success of the software implementation project.• Establish and conduct comprehensive new provider orientations, playing a pivotal role in the seamless integration of healthcare professionals into the organization. These orientations cover essential information on the new software system, provider manual, and general best practices.• Implemented quality control measures within the Provider Practitioner Management database,conducting regular audits to identify and rectify discrepancies. This proactive approachcontributes to ensuring data accuracy and integrity while maintaining compliance with internalpolicies.• Key figure in the company’s onboarding and training department through SOP creation, new hire training development for team trainers, and cross-departmental system fluency.

• Created and managed Salesforce reports and dashboards for daily management and discrepancy remediation, achieving a remarkable 90% reduction in data errors through proactive monitoring and continuous improvement initiatives.• Effectively managed a caseload of 2,000+ clients, consistently meeting all deliverables within specified timelines while implementing strategic organizational approaches to optimize workflow, contributing to enhanced efficiency in mine and my team’s caseload management.• Established a structured and comprehensive onboarding and training program for all new hiresthat ensured a consistent and effective onboarding experience for employees at all levels leading to increased employee satisfaction and productivity.• Leveraged Monday.com to create a centralized platform for tracking onboarding and trainingprogress as well as streamline the onboarding process and provide real-time visibility into training milestones. This training model was later adopted by three other teams due to its structured approach and success rate.

• Provided comprehensive administrative support to a Family Law attorney, ensuring smooth day-to-day operations of the private practice.• Produced and drafted legal documents related to litigations, agreements, memorandums of law,and affidavits with a keen attention to detail while ensuring all legal documents met quality standards and were delivered within specified deadlines.• Maintained and strengthened client relationships by demonstrating a high level of professionalism, confidentiality, and sensitivity to legal matters.

• Spearheaded creation and management of all web content, sales, reporting, and marketing initiatives for the brand's US expansion.• Managed a team of 8, ensuring seamless coordination and high-quality site content.• Achieved a remarkable 10% year-over-year increase in social media engagement through strategic campaigns and content optimization.• Played a key role in product procurement in Milan, Italy, utilizing an analytical skills to assess profitability, sales data, customer targeting, and market trends.