• Assist guests in person and on the phone with shows, dinner, tours, transportation, spa, cabana, golf, other reservations and activities during their stay.• Quickly and effectively solve guest challenges.• Maintain quality control and satisfaction records, constantly seeking new ways to improve customer service.• Represent the hotel in the SNHCA and maintain good relationships with businesses and other Concierge throughout Las Vegas

• Contact Assigned guests prior to arrival to welcome them, confirm reservation details and begin planning activities and restaurant reservations.• Support other Hosts in daily duties, customer service and guest satisfaction.• Meet guest upon arrival at valet, escort them to their room while giving a tour of the property, highlight amenities and do check-in inside the guests’ room.• Quickly and effectively solve guest challenges.• Maintain quality control/satisfaction records… Show more • Contact Assigned guests prior to arrival to welcome them, confirm reservation details and begin planning activities and restaurant reservations.• Support other Hosts in daily duties, customer service and guest satisfaction.• Meet guest upon arrival at valet, escort them to their room while giving a tour of the property, highlight amenities and do check-in inside the guests’ room.• Quickly and effectively solve guest challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Show less

• Oversee front desk and valet staff as well as handle performance reviews, disciplinary steps and create schedules• Responsible for Concierge responsibilities, checking guests in and out of the hotel and up-sell packages and suites.• Handle all guest concerns and find creative solutions/compensation for problems while on duty/on-call.• Monitor and confirm extranet reservations as well as shut off internet reservation availability• Print, file and research paperwork for the… Show more • Oversee front desk and valet staff as well as handle performance reviews, disciplinary steps and create schedules• Responsible for Concierge responsibilities, checking guests in and out of the hotel and up-sell packages and suites.• Handle all guest concerns and find creative solutions/compensation for problems while on duty/on-call.• Monitor and confirm extranet reservations as well as shut off internet reservation availability• Print, file and research paperwork for the daily run of the hotel.• Train employees in customer service and problem-solving to bring Trip Advisor rating from #8 in the city to #1 in the City within 6 months of joining the team and maintained position for the entirety of my employment.• Assist with implementing an amenity program for repeat guests/special occasions and a satisfaction survey encouraging customer fulfillment, loyalty, creating “customers for life” and drastically reducing potential problems. Show less

• Responsible for Concierge responsibilities, checking guests in and out of the hotel and up-sell packages and suites.• Handle all guest concerns and find creative solutions/compensation for problems while on duty.• Assist guests in finding stores, restaurants, activities, dinner reservations, give directions, and other Concierge responsibilities.• Note reservations for any special requests or other useful information that might help to serve the guests.• Monitor and confirm… Show more • Responsible for Concierge responsibilities, checking guests in and out of the hotel and up-sell packages and suites.• Handle all guest concerns and find creative solutions/compensation for problems while on duty.• Assist guests in finding stores, restaurants, activities, dinner reservations, give directions, and other Concierge responsibilities.• Note reservations for any special requests or other useful information that might help to serve the guests.• Monitor and confirm extranet reservations as well as shut off internet reservation availability• Print, file and research paperwork for the daily run of the hotel. Show less

• Responsible for opening and running both Cirque du Soleil’s LOVE Theater and the Danny Gans Theater.• Handle all guest concerns and find creative solutions/compensation for problems while on duty.• In charge of 58 ushers in customer service, training, scheduling, discipline, reward/acknowledgement programs, and payroll.• Keep detailed logs of customer issues and any occurrences in the theaters.• Assist in the ticket office when needed.

As Financing Specialist I was responsible for explaining, promoting and signing people up for the Best But Credit Card