Stephanie W. Email & Phone Number

New York, Ny, Us

New York, New York, United States

Summary: 50% Finance, 25% HR, 25% Ad-hoc (Production/Office Mgmt)FINANCE: Managed the budget for the Media Production Department & the Photo Bureau who coordinate media across the 11 global academic centers and 3 degree-granting campuses (New York, Abu Dhabi, + Shanghai)Tracked: Presidential Initiatives Fund, NYU Oral History Projects, OTPS + Student hiring budgetRecovered ~$1M/yr in Revenue, Processed ~$1M/yr in OTPS expensesExercises: Projections, Annual Productivity (LY Comparisons, audience/client trends, etc.), supplier benchmarking, recurring vs. 1 time purchases, etc.AP: Processed POs/bid waivers for 100+ videos/yr + >1,100 photoshoots/yrAR: Recovered costs from internal academic/admin units (Tisch, Clive, Law, Stern, Gallatin, etc) + external clients such as the NYT, NatGeo, The Grammy Museum, other universities etc. Content produced included documentaries, student engagement videos, re-branding campaigns, development efforts, tutorials, photo galleries + more. HR: Developed templates + streamlined on-boarding for photographers, producers, camera crews, editors, animators, voice over talent, singers, students, etc. Partnered with the Wasserman Center, HR, Procurement & Risk Management.AD-HOC PROJECTS: Developed an archive of media releases for both units + implemented job numbers for video projects.Partnered with CIT, URPA IT, Facilities & Asset Management + the Office of Construction Management to oversee the relocation of both departments’ offices in 2020 & 2022. Relocated tech, props, furniture + admin supplies. Organized the office + on-site studio to ensure a smooth workflow for both units + freelancers.Assisted the creative teams during peak seasons with developing shoot schedules, booking locations/travel, obtaining site clearance for crews + reviewing raw footage/transcripts to relay potential sound bites for video scriptsMonitored industry profiles + assisted w. submission forms for higher ed competitions (EDM Awards, CASE, etc)

New York, New York, United States

Managed guest list and VIP experience for NFL Players/Musicians/Business Moguls and their families. Relayed updates to event manager.Partnered with venue security and contracted guards to identify potential exit strategies and emergency response protocols for guests and staff.Verified ticketing information and conversed with guests to compile event feedback for management.

United States, Canada, Sweden

Managed the archives for advertisements and catalogues. Analyzed customer acquisition metrics and generated reports for the return on marketing investment, website pathways/bounce-rate activity, new catalog requests, etc.Monitored user experience for the U.S. client base of 61K+ consumers and identified areas of opportunity across communication channels. Reviewed contracts from vendors for events/ad placements and filed invoices.Assisted senior level management with establishing a Call Center for CRM in the United States. Implemented training, development and goal setting for the Call Center staff covering Client Engagement, First Contact Resolution, De-Escalation Techniques, and Core Product Knowledge. Reviewed communications for quality control and developed guidelines to streamline resolutions. Established work flow processes to manage call volume, increase customer retention/satisfaction, and decrease call time averages to 3-11 min. Prepared travel itineraries and seasonal packages for the Brand Ambassador Program which included promotional literature/materials, allowance codes, gifts, etc. Managed expense reports for higher management, scheduled equipment maintenance, and ordered supplies for multiple departments (Sales, Operations and Marketing).Compiled data for daily and monthly revenue reports, sorted mail and provided support for ad-hoc assignments related to expansion into Canada.

New York, New York, United States

New York, New York, United States

Supported trend specialist with presentations and textile sample delivery to corporate design teams such as Marc Jacobs, J. Crew, Perry Ellis International and more.Partnered with the studio curator to simplify organizational system of 100K+ artwork samples. Tracked viewing of art work, recorded buyer history and assisted with general studio maintenance.

United States, United Arab Emirates

Achieved over $1M in personal sales by coordinating logistics for property owners, private residences, trade accounts, talk shows and award shows such as Good Morning America and the Video Music Awards.Increased district sales for NY 17% by traveling between stores to facilitate CRM workshops.Audited courier rates, design firm proposals, voucher distribution, and enrollment forms for trade memberships. Relayed front-line feedback to corporate design teams to improve concepts for goods, branding, and packaging.Improved interoffice communication by developing comprehensive reference books and one-pagers for staff.Developed relationships with sister brands to re-direct consumer traffic whose needs could not be met on-site.Reported daily sales and expenses for travel to management.

New York City Metropolitan Area