Part of a new Orchestration & Governance team brought together to analyze and improve omnichannel marketing across all products to create a more targeted and consistent message.• Self-trained in SQL and data analytics using Palantir (DEEP)• Provided consumer insight and sales strategy to product marketing professionals• Analyze big data to determine customer behavior and design contact strategy

Responsible for 1,000 contractors across multiple partners including onboarding & system access. Monitored Azure Cloud usage across 1,000+ apps and worked with teams and VP Champs to reduce cost. • Worked with vendor managers & resources daily to provide access permissions to AT&T systems & ensure SLAs are met• Analyzed Cloud usage via Cloud Health & Power BI to determine opportunities for cost reduction. • Responsible for $4M financial budget of self-migrating applications to Azure • AT&T Connection Award Recipient (2021)

Oversaw processes for entitlement calculations, military differential, account reconciliation and check processing for 170,000 domestic AT&T employees. Responsible for training existing & new employees on processes.• Successfully transferred check printing process from internal Accounts Payable to ADP • Worked daily with Labor, Legal & Human Resources to analyze policies & contracts• Balanced Monthly Payroll budget of $1 Billion across 3 payroll cycles• Chosen by leadership to participate in Rock Stars Mentorship program for advanced leaders (2019 & 2020)• Nominated as Service Excellence advocate representing 170 employees (2017 to 2020)

Supported operations ensuring an accurate and timely payroll across multiple departments by verifying & documenting processes and providing insight to leaders & partners at all levels• Collaborated with Labor to validate & redesign Entitlement Chart for 7,500 entitlement change requests • Created, & maintained process documentation via SharePoint, Knowledge Management, Oracle & P8 • Drove annual Employee Giving Campaigns raising over $24,000 in the St. Louis Region • AT&T Service Excellence Award winner (2016)

Managed two teams responsible for off-cycle workflow, separation processing, special payments, account reconciliation, & employee entitlements across 13 companies & 43 contracts• Promoted by leadership to initiate new development and accountability measures to bargained workforce• Coached and trained supervisors on management strategies including Direct Feedback Model & bargaining contract interpretation

Responsible for handling all military differential and leave entitlement escalations for 190,000 AT&T employees• Managed transfer of all 3 payroll accounts from Accounts Payable, totaling over $1B monthly in June 2014 • Corresponded with multiple partners to research and resolve fraudulent checks, entitlement claims, vacation balances & special payments

Offer of promotion presented by 3 regional locations requesting to take ownership of inventory and sales management to improve failing audit scores. Trained in how to perform interviews, coach and develop sales force, and handle face-to-face confrontation.• Managed team of 20 representatives tracking daily sales, customer feedback and floor escalations• Selected by Regional Manager to participate in Management Development Program (2013)

Managed existing customer clientele as well as acquired new. Consistently meet sales quotas from various business areas monthly. Worked with people in a face-to-face environment and resolved issues with both accounts and equipment. Ranked top 10% of the nation in 2009

Sold and renewed yellow page accounts via the phone. Drew up new advertisements per customer request and met quotas on a weekly and monthly basis. I also sold the second largest new advertisement in my second month there.

Put together and filed tax forms. Used Microsoft Excel and Word to keep office records up to date. I also answered phones and scheduled appointments as well as greeting clients that walked in the store. I worked part time around my schooling in Champaign - Urbana.

Though to some it may not seem a professional job, I feel it necessary to mention the years I spent keeping the records on my family farm. I consistently kept the records through Microsoft programs such as Excel for the various animals including horses, sheep, and cattle until I left for college in August, 2004. I also won the State Record Book Award for FFA using this system. At this time I taught my mother the system. Though not a professional job, this is where I learned the most about computer work.