• Extensive and in depth knowledge of HR policy, process and procedures and employee programs and services• Act as a second level reference point for contact centre Specialists on how to complete requests and/or options for next steps based on scenarios. • Guidance related to HR processes (year- end compensation, mid-year and year-end processes, resource planning)• Guidance related to making employee data changes (new hires, transfers, terminations, retiring)• Guidance related to the administration of employee programs ( Service recognition, Vacation entitlement, time administration, payroll) • Provide recommendations and advice on policy and procedures as it relates to the employee's circumstance• Acting as a Supervisor on all call escalations • Provide quick coaching/guidance to Specialist on calls and escalate coaching opportunities to the appropriate Team Manager• Intake complaints from all active, retired and terminated Canadian employees of all levels. Assess and analyze the situation and reach out to Centres of Excellent to assist in resolving the issues. Serious and sensitive matters are escalated to the next level support.

• Provide support on all HR policy, process and procedures• Extensive knowledge of HR policy and procedures• Provide assistance to all current and past Canadian TD employees• Keep pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude• Maintain adherence to all audit/ compliance and regulatory requirements• Guidance related to the administration of employee experience programs, making employee data changes, completing year end compensation, mid-year and year end evaluations and resource planning• Provide advise on how to complete requests and/or options for next steps based on scenarios• Answer and resolve employee and manager issues• Continually keep current with changes in manager responsibilities as well as HR policy, process and procedures• In depth knowledge of all employee programs and services• In depth knowledge of payroll and benefit processes and transactions• Ability to interpret HR policies and provide advice and guidance

• Provide exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner • Contribute to ongoing improvement of the overall customer experience• Recognize and respond to each customer’s needs• Identify opportunities to provide advice on TD Canada Trust products and services• Assist in the sales referral process• Understand and apply branch operating policies and procedures• Exceed sales goal on a continuous basis

• Leadership and supervision of manufacturing production teams for large scale production and assembly processes• Provide motivation and mentorship to team associates, maintaining a focus on quality, productivity and safety• Accountable for meeting production cost, schedule and productivity while maintaining world class quality standards• Maintain compliance with the terms of local and national labor agreements• Implementation of divisional and corporate policies• Ensure the execution of safe work practices and procedures• Implementation of safety and workplace standards• Train, develop and evaluate employees on a regular basis• Maintain corporate management control systems and department records (Audit Reports and Information, Time Keeping System, Grievance System, Safety Reports)• Support/implement the QS9000/ ISO14001/ Global Manufacturing System compliance processes• Implementation of continuous improvement• Presentation to senior staff on a weekly basis• Payroll and scheduling• Conflict resolution/ problem solving• Perform monthly safety talks and weekly layered audits