Owner/Homesteader to our growing farm. Offering farm fresh vegetables and free range eggs.

Project coordinator on multiple large concurrent revenue saving projects Performs moderately complex administrative support related functions to ensure IS department operations flow smoothly, systems and process are clearly communicated to internal and external stakeholdersResponsible for the coordination of all Information Services software and hardware invoice processingProcess all IS invoices on time to mitigate late chargesPurchase all new equipment and supplies for 100+ branches and departmentsCoordinates annual updates of IS Disaster Recovery Plan and policy reviewResponsible for monthly credit card reconciliation for department and AVPActs as liaison between staff, vendors, and Information SystemsSupports annual IS budget planning process through tracking of expenses against planned budgets, updates hardware and equipment costCompletes monthly departmental budgeting and tracking

Business owner and pet care provider extraordinaire! Providing your pet reliable, loving and safe care while you are away. Enjoy your vacation worry free while your fur baby is with me.

Oversee luxury retail business operations including employee recruiting, performance and development, and outstanding customer interactions. Completed office management duties, including cash management, brand maintenance and making concise business decisions based on data analysis. Received zero state compliance violations during tenureDeveloped over 30% of entry level staff into leadership roles Advocated for staff to general managers/owners

Responsible for the direction and coordination of the organization while keeping within site budget, from on-boarding new co-packers to beginning production, to exploring their unique needs and finding a way to meet those needs. Naturally extremely organized, has a strong attention to detail and flexible to be able to work with all aspects of a business. Advocate for the business with state regulators and SME of the cannabis laws that impact the business.Trained 7 on-site clients on the state mandated track and trace system, tag management, sampling process and completed monthly invoicing for accrued expensePromoted standardization across the business by creating, maintaining and enforcing SOPsWorked as a liaison between TotaLeaf and government officials ensuring compliance with cannabis state laws accruing zero compliance gaps during my tenure

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established for the Operations Department. Enhance the operational procedures, systems and principles in the areas of information flow, management and business processes. Looks for opportunities to create a lean working environment. Manage vendor relationships and on-boarding of new internal programs and systems. Also took on a sales role, acquiring new clients and maintaining relationships with current. Coordinates with our partner laboratories with regards to scheduling sample collections, payments and reportingAttend events to promote our business, grow revenue and build vendor relationshipsCommunicate with the state government and ensure proper compliance of all products and their recordsAmbassador for staff recognition and maintaining a strong culture

Lead a 30+ team multi-skilled team of patient coordinators, medical assistants and referral coordinators in a call center environment. Performed monthly call and QA monitors as well as payroll processing, annual appraisals, employee hiring and performance management based on quality, productivity and attendance. Researched, created and implemented agent productivity standards lowering average call handling time to standardSimplified a document approval process to increase patient satisfactionAssisted IT in SharePoint planning, building and adoptionLead multiple monthly update meetings and trainingPlanning and management for multiple events for employee engagement and recognition

Responsible for the daily operations of distribution including inventory and order management, team supervision and development, product allocation and customer relations. Also regularly perform hiring, payroll and office management duties while building a strong inclusive and autonomous culture Collaborated with sales and other regional locations to successfully start new distribution location and onboard several new hospitalsFacilitated training of staff and clients on processes and procedures to adhere to the compliance regulations of FDADeveloped members of my team effectively and efficiently to be autonomous and above all promote critical thinking skillsReduced compliance errors of the site by proactive mitigation and providing education

Remotely managed a 30+ team of call center customer service associates towards outstanding customer service and accuracy in accordance with state and federal bank card regulations.• Developed one of the highest performing teams in customer service satisfaction bytargeting under performance and altering behaviors in associates.• Identified and selected to be a participant in the Leadership Engagement Teamprogram due to outstanding active team mindedness and positive energy.• Guided peers through leadership’s request on self created best practices especiallyaround time management.• Volunteered at numerous corporate sponsored charity events, utilizing these eventsfor team participation as building exercises.

Lead a team of over 23+ call center customer advocates on multi-functional skill sets, average handled times, exceptional call quality and developed better employee engagement.•Led calibration sessions for the organization and our multi-million dollar clients.•Promoted on multiple occasions during tenure.•Assisted HR with interviewing and hiring of new associates.•Grew direct reports into new roles and leadership responsibilities.•Selected to lead a dedicated team for high priority accounts.

• Reviewed representative’s calls from across multiple accounts scoring each call against that clients individual standards• Completed all required call monitors before due date and assisted peers with theirs• Provided feedback to representatives on their call quality• Compiled monthly reports provided to supervisors and call center manager• Attended meetings with account clients• Partnered with training to bridge gaps in employee performance or account knowledge

• Answered incoming calls where I enrolled callers in different programs, sent or provided information and assisted in placing orders while maintaining excellent customer service skills• Handled customer complaints in a professional and empathetic manor• Completed monthly training courses to maintain up to date knowledge on my various accounts• Confidently and fluidly read different account scripts aloud with every changing phone call• Capture sensitive client information • Met monthly call qualityand upsell goals