Leading change management initiatives at the US Army, my focus on life-cycle management and ITSM services ensures compliance and operational efficiency. Our team's dedication is evident in the development of SOPs that align with industry standards and the creation of a comprehensive CMDB, enhancing IT-business integration.With a solid background as a Communications Focal Point, I have a proven track record of improving operational efficiency and IT security. Our collective efforts have been recognized as the best in PACAF, thanks to the successful consolidation of service desks and the adept management of network and security configurations.