As one of the nation's top insurance agencies in the US, Gowrie Group provides total risk management services to individuals and organizations with complex insurance needs. Gowrie Group offers comprehensive insurance solutions matched with trusted advice and a commitment to service excellence. Gowrie Group's portfolio of insurance offerings include solutions for businesses, marine entities, home & auto, boats & yachts, and equine interests, as well as employee benefits solutions and safety services. Gowrie Group is a division of Risk Strategies.

As one of the nation's Top 100 independent agencies, Gowrie Group provides total risk management services to individuals and businesses with complex insurance needs. Gowrie Group offers comprehensive insurance solutions matched with trusted advice and a commitment to service excellence. Gowrie Group's portfolio of offerings includes commercial, home/auto, umbrella, equine and yacht insurance, as well as employee benefit solutions.Gowrie has been Voted a 2018 CT Top Workplace for the 8th year in a row. My position consists of managing a group of Personal Lines Account Managers and Producers with a focus on selling and servicing coastal and high value automobile, property and equine insurance.

Managed a staff of 7 licensed insurance agents who were selling Property & Casualty Insurance to independent agents based on a partnership with A+ insurance carriers.Also managed a staff of 11 licensed agents who serviced our existing insurance clients. This team was broken into three groups to allow the best possible service to our clients. 1. Phone team who takes inbound service phone calls through a phone queue. 2. Renewal/ Remarket team. 3. Acquisition/ processing team.

Staff Model Planning Consultant for Small Commercial and Premium Audit.

Manage a team of 8-10 people who perform direct/agency sales processing support consisting of New Business Clearance, Quote Proposals, Quote Follow-ups, Issue Activities, Rewrites and Endorsements. Assisted with the transition of the entire Customer Care Operation to our New Hartford Service Center in 2008. Manage and distribute work for numerous Teams, Role Queues and email boxes. Manage a quality program for Underwriting support team. Co-lead project to bring Salesforce to Organization along with implementation. System Administrator for Salesforce Lead Management system used by Direct Sales. Build Reports and Dashboards to increase Sales Productivity. Build and Manage Staffing Models for efficiency gains and operation changes. Tester for Renewal QA on quarterly basis for Sox Compliance.

Develop and manage a Quality Program for the Customer Care, Product Support and Underwriting Support teams. Manage a team of 2 people who perform processing type duties consisting of endorsements, rewrites, manual quoting and CRITS. Manage incoming processing work as well as distribute work to members of Customer Care team and to our transitional areas around the country. I co-lead a Six Sigma Return Mail Project. Assisted with a review of the Customer Care operation in which some work was moved from the Payroll Alliance Center to the other regional centers. I conducted a focused Audit on EFT forms for our Exactpay clients.

Underwrite New Business accounts that come in from Payroll Partner through our Seibel system. Organize and manage $6million+ book of business for our Paychex Agency partner. Assist agents in managing their own book of business and encourage them to write business with us over our competitors. Also assist Customer Care teams with any underwriting issues that may occur.

Perform pre-renewal policy preparation; obtaining pertinent underwriting information (e.g., experience modifications, supplemental applications, driver information, MVRs, building updates, costimator, exclusion forms, etc.); processing various requests in our CLA mainframe and other systems (e.g., quoting renewal policies, issuing renewal policies, cancel/rewrites, etc.). Review renewal accounts and make necessary underwriting and pricing decisions on various hazard renewal risks based on my underwriting authority.

Licensed in Property and Casualty Insurance for the Stateof Connecticut. Specialized in multiple lines of business: Automobile, Homeowners, Flood, Commercial Auto, General Liability and Workers Compensation.Provided personalized and professional service via telephone and written correspondence inresponse to questions by a terminal keyboard. Resolved problems and complaints. Assistedin the coordination and planning of metro division communication meeting. AdministrativeAssistant to Customer Relations Supervisor. Experienced in Lucent telephone systems.