Stephanie Lachance Email and Phone Number
Stephanie Lachance work email
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Stephanie Lachance personal email
I’m passionate about delivering exceptional customer experiences and thrive on solving problems. I’m results driven and take a test and learn approach to driving incremental revenue across the customer lifecycle using personalization and segmentation to develop targeted campaigns that drive customer acquisition, engagement, loyalty, retention and revenue.I have a successful track record of leading global, cross-functional and virtual teams to create and launch integrated campaigns across owned and paid media channels including email, social media, direct mail, content, events, virtual events and webinars. I also have experience growing and managing strategic partnerships, building partner programs, and creating partner co-marketing campaigns.Specialties: Integrated Marketing, Customer Lifecycle Marketing, B2B and B2C, Partner Marketing, Partner Enablement, Channel Partner Programs, Partnerships, Sponsorships, Contract Negotiation, Marketing Campaign Strategy and Execution, Digital Marketing, Rewards and Loyalty Programs, Paid Media, Owned Media, Social Media, Events, Content, Program Management, Strategy, Leadership, Mentoring, Project Management, Customer Data & Analytics, Budgets
Club Nautique
View- Website:
- clubnautique.net
- Employees:
- 41
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PresidentClub Nautique Jan 2021 - PresentAlameda, California, United States -
Co-Lead Marketing And Communications, Seattle/Puget Sound ChapterEllevate Network Jan 2019 - Jan 2021Greater Seattle AreaEllevate is a global professional women's network with 40+ chapters around the world dedicated to the economic engagement of women worldwide. Members invest in themselves through joining the network and companies invest in their women through partnerships with Ellevate. #InvestinWomen Ellevate helps women succeed in three ways: *Connect – We’ve built a strong community of accomplished women committed to investing in themselves and other women. We are dedicated to bringing women together to network and achieve their goals. *Learn – We provide unique content, resources & tools, leveraging the vast experience of the women in our network, to help women succeed in both work and life.*Invest – We believe in the ability to catalyze change through investment. We put our money into action, channeling real capital to companies that are leaders in gender diversity. -
Director, Partner MarketingExpedia Group May 2019 - May 2020 -
Associate Director, Loyalty, Digital Marketing, & Partnerships (Starwood Hotels)Marriott International Jan 2015 - Dec 2017Stamford, CtLed and grew global strategic partnerships for the Starwood Preferred Guest (SPG) loyalty program and Starwood's portfolio of 11 leading hotel brands. - Created and launched global, integrated marketing campaigns across owned and paid media, social media, email, events, content, print, and video channels to impact customer behavior throughout the customer lifecycle.- Defined partner strategy, created annual marketing plans and budgets, and tracked reporting and performance. -Increased enrollment and member engagement in premium benefits through redesign and enhancement of online customer experience.- Delivered 18% incremental revenue and shifted share from competitors using analytics to identify, segment, and target customers.- Negotiated and executed contracts of over $10 million in annual marketing funds. -
Sr. Manager Strategic InitiativesAmerican Express 2012 - 2014New York, NyLed key strategic initiatives in Global Consumer business focusing on consumer products, benefits and services, customer retention, partnerships, loyalty, and product management. - Supported launch of new strategic partnership with ShopRunner, an innovative product offering for customers, driving incremental revenue and increasing customer engagement. - Re-negotiated $500MM hospitality partnership contract covering terms for use of brand, direct and e-commerce sales channels, servicing, pricing and technology. - Defined 10 product line refresh strategy for existing, $1 billion portfolio leveraging competitive analysis and in-depth review of value proposition, benefits, loyalty rewards, and customer experience. - Led cross-functional team with over a dozen work streams to execute product refresh spanning marketing, customer service, technology, and communications using agile methodology. -
Manager, Global Rotation ProgramAmerican Express 2009 - 2012New York, NyDeveloped broad leadership and cross-functional skills in analytics, finance, product management, partnerships, and general management through three one-year rotations in different business units.3RD ROTATION - Global Loyalty and Rewards (2011 - 2012) - Drove global rewards, loyalty and customer retention strategies to reduce program costs and increase profitability. - Generated over $30MM in P&L benefits by collaborating with mobile and digital marketing partners to develop best program features and capabilities and to negotiate partnerships with key partners such as Ticketmaster, Groupon, Amazon, and AEG. - Leveraged loyalty program analytics to recommend campaigns and strategies to increase customer retention.2ND ROTATION– Products & Advisory, Global Travel Services (2010 - 2011) - Facilitated reengineering initiatives to reduce expenses and streamline operations through in-depth market reviews. Provided recommendations and actionable plans to achieve long-term business goals based on research and analysis. - Established recurring $10MM/year revenue stream by expanding products and advisory services into new international markets. Identified opportunities to renegotiate existing contracts for more favorable terms. 1ST ROTATION - Investment Strategy, Global Merchant Services (2009 - 2010) - Managed the monthly forecast process for $400MM global investment portfolio. - Redesigned forecasting process to allow for maximum investment capacity for Global Merchant Services business. - Created five-year global revenue and expense analysis to optimize sales force investment strategy. -
Sr. Project AccountantTotal Resource Management 2004 - 2007Alexandria, VaManaged all aspects of project accounting for start-up technology consulting firm covering contracts worth $27 million; supervised and trained project accounting team of two. Produced and analyzed monthly reports and excel based models on financial status of projects, company receivables, borrowing base, work-in-progress, and cash-flow.
Stephanie Lachance Skills
Stephanie Lachance Education Details
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General Management -
Foreign Affairs, Spanish -
United States Congressional Page School
Frequently Asked Questions about Stephanie Lachance
What company does Stephanie Lachance work for?
Stephanie Lachance works for Club Nautique
What is Stephanie Lachance's role at the current company?
Stephanie Lachance's current role is President & CEO at Club Nautique.
What is Stephanie Lachance's email address?
Stephanie Lachance's email address is st****@****que.net
What schools did Stephanie Lachance attend?
Stephanie Lachance attended University Of North Carolina At Chapel Hill - Kenan-Flagler Business School, University Of Virginia, United States Congressional Page School.
What skills is Stephanie Lachance known for?
Stephanie Lachance has skills like Business Development, Management, Strategic Planning, Cross Functional Team Leadership, Marketing Strategy, Marketing, Project Management, Business Strategy, Building Relationships, Product Management, Business Analysis, Data Analysis.
Who are Stephanie Lachance's colleagues?
Stephanie Lachance's colleagues are Stuart Hunter, Julie-Anne Loizeau, Steven Ingram, Alexander Ruev, Gray Farmer, Morgan Owens, Asoka Ahmed.
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Stephanie Lachance
Mortgage Loan Officer/Commercial Loan Officer At New Dimensions Federal Credit UnionSkowhegan, Me3yahoo.com, yahoo.com, newdimensionsfcu.com1 +140458XXXXX
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4gmail.com, gowrie.com, thehartford.com, johnmglover.com
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1bammarketingagency.com
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