Stephanie L. Email & Phone Number

Tucker, Ga

Work to provide excellent customer care in terms of scheduling, collections and explanations of agreements over the phone, in person and via e-mail. Schedule monthly pest control and yearly termite inspections at residences based on availability and location of Service Professional to the residence. Each morning, post work for 5-12 Service Professionals for accurate billing & proof of work completed then, each afternoon prepare schedules and service tickets for same Service Professionals. Strive for at least 70 outbound calls to schedule appointments and collect payment daily while managing consistent inbound calls and emails. Notate every interaction with customers in the database. Contact customers overdue with payment and provide paperwork, when needed, for cancellation of services. Provide daily explanation of Pest Control and Termite agreements to customers. Collect payment from walk-in customers. Work with real estate agents or customer to schedule termite inspections for real estate transactions.

Tucker, Georgia, United States

Assisted attorney in daily needs of working with Estate Planning and Probate. Worked with wills, trusts, power of attorneys, advanced directives and other estate planning documents. Some responsibilities included preparing pleadings for and mailing them to the court, preparing packets for signings, including wills, advanced directives and trusts, then serving as a witness, and possible notary, to the signings, maintaining files and tracking each cases progress, reviewing, proofreading and editing correspondence and legal documents along with filing, copying, scanning and emailing documents.

Greater Atlanta Area

Worked as Personal Assistant and House Manager for a private family of five. Oversaw day-to-day operation of the primary residence and nearby rental property, including general maintenance, rent and handling issues that arose at rental property. Provided personal and business services while serving as a liaison for independent contractors, i.e. maids, masseuse, chef, landscapers, etc. Scheduled and supervised home maintenance and repairs. Arranged appointments for personal needs for family members, as well as coordinated follow-up, medication and refills. Handled car maintenance, including emissions, recalls, cleaning and fill-ups for a fleet of seven cars.Other duties included shopping for groceries and household supplies on a weekly basis, or as needed, managing online shopping and returns, making bank deposits, welcoming visitors to the house, feeding pets and scheduling veterinarian appointments, supporting personal travel preparations, conducting research, running errands and performing tasks as requested.

Greater Atlanta Area

Received scholarship and emergency grant applications from applicants within the sorority, prepared applications for the deciding committee and informed applicants of the decision. If approved, secured delivery of check to the applicant. Processed the donations for the philanthropy program that each chapter had collected. Other activities included gift database management and providing gift receipts for tax purposes.

Greater Atlanta Area

Worked at Williamsburg Apartments, a complex dedicated to senior citizens. Responsible for leasing apartments at market-level rent while maintaining strong customer-service relationships with potential and current residents. Duties included overseeing the process of converting vacant apartments to move-in ready units within budget. Process included maintaining a schedule for carpet cleaning or replacing, wallpaper replacement or removal, painting, cleaning and signing off when apartments were ready to be rented. Coordinated lease renewals for current residents and encouraged, developed and participated in resident retention and relocation programs.

Travel Agent Operations Certificate, Travel And Exploration

Successfully completed the course of study to earn the Travel Agency Operations certificate. Received a 96% on the TAP exam.

Bachelor'S Degree, Communications

Activities and Societies: Member of KCAB, which is the student activities board. Worked part-time on campus, serving as the firt female.