Stephanie Lee Email & Phone Number

Shah Alam, Selangor, Malaysia

Job Scope: Enterprise Asset Managementa. System Implementation and consultation for CMMS software- Demo software to customers/users about the product- Functional study and project implementation for customers from various fields - User training- User guide documentation- Maintenance of master data- Data conversion - Installation of CMMS applicationsb. Provide 1st level support to client- Understand users requirements and relate to technical team for product customizationc. Project timeline planning and liasing with vendors

Petaling Jaya, Selangor, Malaysia

Job Scope: Maximo & WebSphere a. Provide 2nd level support to Asia region business unit users - Troubleshoot problems before escalating to 3rd level support - Maintenance of master data - Manage Interface issues - Installation of Maximo versions 5 and 7 - Installation of Websphere - Deployment of package fixes b. Monitor tickets raised by users based on SLA - Prioritize ticket raised as agreed by Incident Management Level - Perform change request c. Maintenance of Maximo Application System - Quarterly / Adhoc downtime - Data Patching / Reconciliation - Yearly Disaster Recovery exercise in Singapore Data Centre d. Application Enhancements - Requirements gathering and study - Preparation of Functional Specs and user guide documentations - Unit Testing and preparation of UAT Test scripts e. Training to users f. Development/Projects - New Country / Plant roll outs - New business requirements g. Authorization - Maintenance and administration of user access for Asia region

Petaling Jaya, Selangor, Malaysia

Jobscope:1. SAP (SD, MM, WM, FI)a. Provide 1st level support to country users on SAP modules- troubleshoot problems before escalating to 2nd level support-maintainence of master datab. Monitor tickets raised by users based on SLA- prioritize ticket raised as agreed by Incident Management Levelc. Scheduling and generation of reports/ Month end jobsd. Enhancements-Requirements gathering and study -Preparation of Functional Specs-Unit Testing and preparation of UAT Test scriptse. Training to usersf. Development/Projects-New business/Agencies-Process reengineering/Org structure changesg. Autorisation -Maintenance and administration 2. EDI/IDOC projects -Provide 1st level support and liasing with vendors-Troubleshoot before escalating to 2nd level-Requirements gathering and study-Preperation of Functional Specs-Unit Testing and preparation of UAT test script-interfacing with new external clients-process re-engineering-changes - automation3. Live Model-Updating new business processes and changing of existing processes4. BW reportingsa. Scheduling and generation of reportsb. Provide 1st level support before escalating to 2nd levelc. Enhancements-Requirements gathering and study -Preparation of Functional Specs-Unit Testing and preparation of UAT Test scriptsd. Training e. Development and projects for new business

Petaling Jaya, Selangor, Malaysia

Handles issues/request from users via IT Helpdesk. -Provided first level support/troubleshooting to users. -Practised constant follow ups and provided quick response to user feedbacks.Coordinates with users and system developers/programmers to troubleshoot system errors. Performes verification before informing users on resolution of issues.Handles database refinement for several key Principal's reporting. - Novatis Pharma, Abbott Pharma, Roche Handles business process streamlining for several key operations.Establishing knowledge repository for the support team. This is to ensure continual support for business and the knowledge management serves as a reference point for business solutions.Facilitating electronic commerce through the delivery of system infrstructure building.