Responsibilities: Gathering and preparing customer cases, using in-house and third party systems. Following complex procedure flowcharts. Utilising decision making skills for ambigious cases. Logging and allocating cases for review. Liaising with case handlers and senior managers. Liaising with customers and third parties via written correspondence. Providing wider team support. Autonomously working to quality and production targets.Skills developed: Customer service/ administration experience Verbal and written communication skills Attention to detail Problem solving Organisational skills IT proficiency

Supervised a team of 8 to ensure daily targets were met and providing expertise to maintain productivity.Ensured products met the highest safety and quality standards, with particular focus on adherence to child safety standards.Negotiated disputes between stakeholders to mutually beneficial satisfaction.Ensuring time sensitive deadlines were met within a high-pressure environment.Liaised with multiple teams internally and externally, both domestic and international to resolve complex issues.Increased the efficiency of processes across the team.Identified novel solutions to unexpected challenges.Created Quality Control technical procedure documents.