Stephanie Lieberman Email & Phone Number

United States

Reston, Virginia

I am a key player on the overnight team, responsible for ensuring all work is completed on time and covering any additional work as needed. I cover all television broadcasts and transcripts by 11 pm on a nightly basis, formatting them into custom briefings for each client. I run nightly alerts for breaking stories, applying client knowledge to shape the dedicated end product. I also synthesize and analyze headlines from major news outlets, editorials, and nightly comedy monologues, sending relevant content to each client. I assemble the White House Schedule, covering the activity of the President, Vice President, Congress, Cabinet, and any visitors. I utilize digital communication tools to ensure efficient workflows between a geographically dispersed team. Most notably, I have:• Been primarily responsible for preparing nightly deliverables for the Office of the White House, the company’s most critical and prestigious client.• Maintained a 100% on-time delivery rate for assigned clients. • Acting subject matter expert in technical tools such as Blackwing, TV Eyes, and Critical Mention. • Been selected to train and onboard new team members despite short tenure. • Been selected to participate in advanced writing training.• Assigned synthesis of editorials, a position only awarded to exceptional writers within the company.

Greater Pittsburgh Area

I created and managed digital content for Twitter, Facebook, Instagram, and company websites. I performed data analysis of social media trends using Excel, successfully identifying the most likely content to gain readership. I tracked social media engagement to identify which posts performed best on each network and developed marketing strategies via social media to gain brand awareness and spread the companies’ missions. I played an integral role in the sales team, contacting potential clients and sending out promotional information as needed and fielded client questions about events and costs. I assisted with promotional video creation for clients. I also provided customer support, including follow-up surveys to clients after events to identify areas in need of improvement, as well as areas that the company exceeds in and should replicate. I promoted client events on social media and assisted members with renewals and provided technical troubleshooting, collaborating with the technical team to resolve client reported issues via Memberclicks ticketing system. During my tenure, I:• Developed and launched the #ChildcareEverywhere social marketing campaign, as well as the #IAmAble social marketing campaign, which promoted parents sharing stories of what #ChildcareEverywhere allowed them to accomplish. • Launched, updated, and maintained Flexable’s new website, integrating content and input from clients. • Substantially increased social media followings through campaign management and interacting with followers. • Played an integral role in supporting the SWHPN conference, the biggest event of the company. • Launched, updated, and maintained SWHPN’s client-facing website.

O'Hara Township, Pittsburgh, Pa

I home school three children for a family in Fox Chapel. When I began, the children were 9, 11, and 13. I teach all subjects: English, Math, Science, History, and Latin. Each student works with me and independently so that I can have one-on-one time with each. I develop lesson plans for each level, and I focus on developing a love a learning for each student.I also run errands for the family and maintain the children's schedule. I take them to appointments and to any extracurricular activities they may have, such as Girl Scout meetings. Quite often I schedule haircuts, doctor's appointments, and dentist appointments for them.

I was responsible for customer support for 180 client accounts. I fielded calls from both internal MSA clients and external distributor clients. I performed troubleshooting on data issues reported by MSA client teams, external MSA CPG clients, or external distributors and ensured all clients were compliant with trade programs. Most notably, I:• Acted as primary customer support representative on the HT Hackney account, also managed accounts for Red Bull, Nestle Waters, and Pepsi.• Utilized SQL to query ODS tables, and advanced Excel sorting functions to compare internally sent files to customer files/abstracts from the MSA database. • Received training on G360 to assist in comparing client reported issues to distributor reported/raw data.

Greater New Orleans Area

As an English Teacher, I did the following: Develop and implement daily and unit lesson plans; Maintain excellent classroom management skills to keep students on task; Analyze student performance through summative and formative assessment; Integrate multiple teaching styles to enhance the range of learning; Focus on literature, vocabulary, writing, grammar, and research skills.I was also a Homeroom Teacher, and duties included: Conduct 35 minutes of Independent Study with students; Oversee and maintain a disciplined study environment for students; Assist grade level coordinator with school-sponsored events. Finally, I was required to moderate a club, and I was the KEY (Kiwanis Educates Youth) Club Adviser, and my duties were to help students serve their homes, school, and community. KEY Club is a service club, and I attended numerous events and conventions in order to keep the students safe.