Business Analyst, U.S. Food and Drug Administration (FDA), Center for Veterinary Medicine (CVM), CVM IT Modernization program:- Led the analysis of industry drug submissions to streamline the drug approval process.- Drafted a comprehensive view of all data categories collected throughout the industry drug lifecycle using Visio.- Validated industry drug lifecycle data categories with CVM customer and other CVM stakeholders through weekly meetings and deep dive sessions.- Created low-fidelity mock-ups of the OneCVM concept to illustrate both functional and non-functional requirements.

Deputy Project Manager and IT Business Requirements Analyst for Information Technology and Applications Center (ITAC), National Heart, Lung, and Blood Institute (NHLBI) Public Website (PWS) program:- Collaborated with cross-functional teams (UI/UX, developers, testers, and other contract teams) to gather and analyze business requirements.- Ensured alignment of backlog with customer priorities and needs through effective management, ranking, and prioritization using JIRA.- Maintained effective management of sprint goals and release schedules, driving successful delivery of over 20 releases.- Planned and estimated 4-week sprints effectively in JIRA, ensuring realistic timelines and efficient workflows.- Conducted demonstrations of new features to the customer, ensuring all requirements were met.- Provided training and developed standard operating procedures (SOPs) for the customer and stakeholders on new features.- Prepared weekly and monthly status reports to communicate project status with internal and external stakeholders.- Collaborated with developers to troubleshoot issues related to requirements definition.- Assisted in developing UAT test cases based on functional requirements and user stories.- Gathered feedback from users during testing cycles and updated documentation accordingly.- Provided support for team members when clarifying ambiguous or conflicting requirements.

IT Business Requirements Analyst for Information Technology and Applications Center (ITAC), National Heart, Lung, and Blood Institute (NHLBI), NIH, DHHS, MyNHLBI OneView program:- Collaborated closely with the OneView Solutions Delivery Manager (SDM) and Business Owner to identify and analyze core requirements and key features of the MyNHLBI OneView application, aimed at further automating the workflow of the grant review process.- Facilitated requirement gathering sessions and review meetings with the SDM, business owner, and members of the development team to ensure understanding of the new and existing OneView system functionalities.- Ensured that all changes discussed during meetings were properly documented and added to the JIRA backlog.- Oversaw project and sprint backlog organization in JIRA.- Facilitated sprint and release demonstrations of completed requirements with SDM, business owner, and NHLBI stakeholders.- Gathered feedback from users during testing cycles and updated documentation accordingly.- Collaborated with developers and testers to troubleshoot issues related to requirements definition.- Created detailed documentation, including user stories and acceptance criteria, ensuring alignment with customer priorities.- Operated within the framework of sprint cycles, daily stand-ups, and story implementation as an integral member of a scrum team.- Prioritized tasks for design and development.- Contributed to sprint review and retrospective meetings to identify project issues and address them during subsequent sprint cycles.- Created User Guides for MyNHLBI OneView.

Evaluated compliance with the Quality Assurance (QA) process and verified that the operations of NIH/HRSA Programs were in compliance with CMMI Maturity level 3 and 4 and program processes.- Performed essential activities to validate process quality by reviewing records, reports, and operating practices.- Ensured the implementation and compliance of quality standards across multiple projects.- Evaluated process compliance with specified requirements using detailed audits.- Interacted regularly with clients to discuss audit progress, findings, and recommendations.- Composed clear and concise audit findings to deliver comprehensive audit reports, highlighting any irregularities or inconsistencies found during the process.- Worked closely with management to discuss audit results and implement action plans.- Documented product review and process audit results to support metrics program.- Implemented methods and procedures to identify root causes (RCs) and corrective actions (CAs) to prevent recurrence of failures.- Supported Quality Assurance manager in CMMI Appraisal Activities, needing to maintain CMMI Maturity level 3 and level 4.- Contributed to proposal endeavors through diverse responsibilities, including writing and reviewing tasks.

Provided program management support to the Health Informatics and Infrastructure Solutions (HIIS) group.- Led CIO-SP3 business development team communications, guided marketing initiatives, and engaged with a Community Action Group to boost Leidos exposure.- Streamlined the process of distributing and managing CIO-SP3 task orders through the implementation of a Vector website.- Contributed to the development of the SPARC proposal by providing assistance and writing support.- Met with small businesses to assess potential partnerships for the proposal, authored the Small Business section of the SPARC proposal, and served as the proposal lead for our small business primes.- Managed the process for proposing new staff on the SSA ITSSC contract, enabling the program manager to grow the business by 20% while ensuring that all administrative matters were handled effectively.- Successfully oversaw operational aspects of the Baltimore office.

Supported the TRICARE Overseas Program (TOP) Program Manager, along with other TOP management and staff, both locally and at remote locations.- Ensured organizational effectiveness and efficiency by organizing and coordinating office operations.- Created final versions of both regular and ad hoc reports.- Managed, scheduled, and coordinated office functions and activities.- Prepared and submitted weekly, monthly, quarterly, and annual deliverables to the TOP Deliverables Manager, adhering to contract requirements.- Scheduled and managed all travel arrangements, meetings, and appointments.- Ensured efficient office services by organizing operations and procedures, reconciling invoices, handling correspondence, and reviewing and approving supply requests.- Supported the team in re-bid activities.

Responsible for developing and implementing the outreach, marketing, and communication strategies for the Office of Corporate Programs, along with promoting advertising, exhibiting, list sales, and other revenue-generating programs and services offered by the National League of Cities.- Developed and implemented marketing and communication strategies for various business programs, involving printed and electronic advertising campaigns.- Collaborated with business partners to identify targets, develop and evaluate materials, and expand the programs.- Responsible for program organization and marketing in support of the annual conferences, including collaboration with other departments for cross-marketing and cross-promotion.- Enhanced exposure to program partners' exhibit areas during the conferences, and assisted in fostering relationships between program partners and city officials to develop networking opportunities.- Managed the marketing efforts for other revenue-generating programs, including the annual conference advertising campaign, exhibiting, and list sales.

- Expanded program participant outreach and conducted research and analysis to support National League of Cities' Business Programs.- Developed and created brochures for multiple business programs to enhance marketing efforts.- Collaborated closely with program partner, CGI Communications, Inc., to identify target cities and promote the program through marketing materials, articles, email campaigns, and video tools.- Assisted in organizing events, workshops, and other functions to educate staff and members about the business programs.- Promoted the programs and represented the National League of Cities at state league annual conferences.- Handled all updates and optimizations of the corporate website designed for our business programs.- Fielded inquiries from prospective cities interested in the programs.

- Responsibly handled the processing of financial contributions and maintained a well-organized database for tracking all types of donations.- Facilitated communication between the organization and independent auditor during financial record review resulting in consistently clean audits.- Identified and ensured reconciliation of discrepancies between financial records of the Business and Advancement offices, prior to the audit.- Proposed corrective actions to prevent future discrepancies between the offices.- Tracked incoming cash and non-cash donations for the annual fundraising dinner and auction, solicited auction items, and produced the catalog of items for attendees, including advertisements for donor companies.- Responsible for outreach to alumnae, parents, and friends of the school through production of a regular newsletter and solicitation letters.- Managed Annual Report, detailing expenses, income and net worth for campaign and school's operational activities.- Coordinated school tours and acted as the primary liaison for class reunions.