Project Support Assistant working on numerous projects including Ofsted Inspections, Major Development Team’s Regeneration Programme, Highways Maintenance Contract renewal, HR Payroll Software installation, Education Awards and Youth Investment Fund, giving me comprehensive experience and knowledge in project management. Able to prioritise competing demands and working with minimal supervision.I help to develop business cases and project initiation documents. Define project plans and purpose, duration of a project and regularity of meetings needed. I regularly monitor projects using action trackers, programme plans and Gantt charts, arranging regular update meetings, chasing actions to keep to project timelines, reviewing Risk & Issue logs regularly noting any lessons learnt for project closure. I create templates for monitoring purposes of external partners financial drawdowns, evidence and outcomes and ensure change management is adapted in project plans to ensure re-planning to reflect a project’s progress or changes in objectives or responsibilities.Working closely with colleagues to identify Key Stake Holders for effective communication and engagement, using technology to help collaborative working and engagement of ideas proposed to reach our objective. investigating feedback gained I collate the data and help create reports/presentations which would feed back to Board and Steering groups also reporting to sponsor and councillors via briefings.Maintaining budgets and monitoring, raising purchase orders, ensuring prompt payment as per procedure, chasing information, adding new vendors, working closely with project leaders to ensure good value is obtained and highlighting any budget issues and timescales slippage and helping with mediation of issues if possible.

Worked within a small busy team, calling upon all my skills to meet and exceed customers’ expectations by handling multi-departmental enquiries for the Northwest Regional Office including face to face customer contact for the Customer Operations, responsible for ordering goods and services, raising PO’s, troubleshooting and running SAP reports to monitor budgets, investigating discrepancies. Administration of Liverpool Canal Link visitor Moorings, Lock Bookings Systems. Active role in trouble shooting and installing better processes gleaned from customer feedback.

Responsible for auditing of excel accounts, methodically working through three years accounts cross referencing to verify the companies accounts were accurate, highlighting inaccuracies and discrepancies for further investigation and resolution. I was also responsible for procurement process, for the expansion and adherence to new building regulations to existing premises and reporting back to Company Directors within deadline ready for an application to the Big Lottery for funding of said works.

My organisational skills were tested in this environment as I juggled the management of the business and staff including training. The management of stock rotation and control of waste alongside effective ordering processes to ensure I could maximise profit and minimise wastage. Planning, communication and time management skills where proven with the organisation of various charity events needing to negotiate use of school playing fields, advertising and liaising with local press. Team work and leadership skills by succeeding in winning promotional targets, rewarding staff and team building exercises.

Maintaining accurate client records, inputting of new referrals for the Children and Adolescent Mental Health Service into the Meditech system, managing waiting lists for audit purposes. Dealing with enquires by telephone and face-to-face. Provided a complete secretarial service to the Mental Health Practitioners, utilising all MS Office programs, diary management. Liaise with a variety of professionals. Evidence of trustworthiness in adhering to client confidentiality and Data Protection Act.

My organisational abilities were utilised in handling all day to day diary management and correspondence, reporting directly to a Managing Director protecting employer's time by screening, researching, and managing correspondence, messages, telephone calls, and visitors; preventing interruptions; resolving issues, Additionally I planned travel and accommodation for the directors, and arranged corporate meetings with associated hospitality.

Working as a Secretary to Account Manager and team dealing with all enquiries. Diary management, arranging meetings and travel arrangements. Time management can be evidenced in producing interactive PowerPoint pitch presentations to deadlines. Customer Service skills in helping research customer opinions and research using the web. Developed and implementation of a Secretary Handbook which was rolled out across the company as best practice.

Temporary long and short term assignments as Secretary/PA for companies such as Rail Freight Distribution, Chevron, Marks and Spencer, Prudential and Barclays, working in various departments, covering all aspects of office duties and roles and gaining an extraordinary amount of experience in many environments.