Stephanie M. Email and Phone Number

• Scored >95% on audits for HIPAA compliance, call standards and accuracy of authorization processing• Manages a daily average of 72 authorization tasks, demonstrating efficiency through minimized handling time, monitoring queues and team workload tracking while maintaining 98% TAT (turnaround time) compliance

• Registered members and performed health insurance verification in EMR (electronic medical record) systems• Coordinated with various facilities, home health and radiology departments ensuring seamless plans of care

• Coordinated teams of 2-30 from multiple merchandizing companies to complete large retail display builds and resets across Ohio, Kentucky, and Indiana

• Pioneered the development and implementation of an auditing tool to enhance accuracy and efficiency in a high-volume call center

• Promoted to Quality Auditor for identifying scripting, precision, and customer service needs• Onboarded and trained a team of 30 employees to reach a daily goal of 80 calls per day for a network of 23 hospitals in Ohio and Kentucky

• Promoted to Scheduling Team Lead for achieving and exceeding daily goals of fielding 80+ radiologyscheduling calls per day with accuracy and excellent customer service reviews

• Collaborated with therapists to provide Behavioral Health care, conducted or assisted group sessions and individual therapeutic interventions to 100+ residents in 4 skilled nursing facilities in Dayton, Ohio