Stephanie Malone Email & Phone Number

Frisco, TX, US

Richardson, TX

Richardson, Texas

Richardson, Texas

Auto Property Adjuster

• Made out bound calls to prospects (provided) that became my account base. Worked to build relationships with customers while meeting their office supply needs.
• Daily contact with corporate decision makers
• Utilized my excellent customer relationship, time management and communication skills
• Earned on going commissions on residual sales from own account base Commission structure that allowed earnings in excess of 100k+/yr

• Maintained settlement database through database provisioning and ensured accurate records and marketing purposes.
• Ensured that settlement offers, from creditor or collector, were legitimate and in the clients best interest.
• Handled Power of Attorney and Cease and Desist requests.
• Managed settlements received through Persolvo Data Systems.
• Provided exceptional customer service through positive interactions and industry knowledge with each and every client.

• Cross-trained and Promoted rapidly to 3 departments within 18 months of service. Expertly negotiated settlement terms with clients and provide banks and third party creditors with money collected in a timely fashion to.
• Facilitated communication with clients to aid them through settlement process
• Provided exceptional customer service through positive interactions and exceptional product knowledge.
• Handled inbound calls, outbound calls, order processing, research inquires and prepared correspondence.
• Maintained an updated, working knowledge of FDCPA laws

Supported clients by determining requirements, answering inquires and resolving problems.Handled over 100 incoming client calls per day from national client base to resolve problems, respond to inquiries, fufill request, clarify issues, and research alternative solutions.Maintained call center client database via client updates.

Educated Dallas Zoo visitors about various animals, natural history and wildlife conservation.Severed as an interpretive guide using interesting artifacts as well as animal observations to provoke curiosity, promote learning and inspire visitors toward a conservation ethic.Collected and compiled animal behavior data in order to facilitate research.

Facilitated outstanding customer service to internal and external customers.Assisted with the creation of proposal development, pricing requests, and other activities to speed up response to the customer.Served as a liaison between the customer, account executives and the primary computer consultant.Received incoming calls and coordinated Help Desk requests.

Performed high level administrative tasks requiring advanced PC skills & multitasking.Prepared diversified support services including computer graphic materials for clients, firm presentations, coordination of workshops and special projects.Served as the McKinsey representative at the Brass Ring Diversity career fair.

B.A. - Liberal Arts, Poltical Science - International Relations/Art History

Activities and Societies: Alpha Kappa Alpha Sorority, French club, Study tour of Germany

Certification, Paralegal Studies