Stephanie Mass Email & Phone Number

Waterville, OH, US

• Led a team of 65 employees in the patient access department, improving efficiency by setting productivity and quality goals.
• Optimized workflow scheduling and distribution, reducing staff idle time by 25% and increasing productivity by 65%.
• Developed and implemented key performance indicators, resulting in a 15% improvement in collections within 3 months.
• Demonstrated strong problem-solving and analytical skills, successfully coaching staff to reduce registration errors by… Show more
• Demonstrated strong problem-solving and analytical skills, successfully coaching staff to reduce registration errors by 15%.
• Analyzed denial data, identified trends, and implemented corrective measures, reducing denial rates by 10% over 1 year.

• Led the preparation for EPIC Go-Live in the Patient Access department, resulting in a 80% increase in system adoption rate and 5% reduction in errors during the first month.
• Analyzed quality trends in the revenue cycle, developed targeted training programs, and reduced processing errors by 5% over 12 months.
• Developed and implemented point of service collections/customer service training, leading to a 20% increase in collection rates and 40% improvement in customer satisfaction… Show more
• Developed and implemented point of service collections/customer service training, leading to a 20% increase in collection rates and 40% improvement in customer satisfaction scores.
• Collaborated with IT and Clinical Informatics to test and implement software updates, enhancing system functionality and reducing processing time.
• Managed a team responsible for inpatient prior authorization, improving approval times by and reducing errors by 50%.

• Established the preservice department by implementing patient estimates and pre-registration, increasing patient throughput reducing wait times.
• Developed and enforced standard operating procedures for centralized scheduling and preservice, leading to an improvement in scheduling accuracy and reduction in patient no-shows.
• Improved patient experience by developing and implementing pre-registration standards, resulting in an increase in patient satisfaction scores and reduction in… Show more
• Improved patient experience by developing and implementing pre-registration standards, resulting in an increase in patient satisfaction scores and reduction in registration errors.
• Led cross-functional teams to resolve workflow issues, enhancing departmental efficiency and reducing processing time.
• Developed and maintained departmental dashboards, enabling data-driven decisions that improved productivity and quality metrics. Show less

Master Of Business Administration - Mba, Busines Administration

Bachelor Of Science - Bs, Health Information/Medical Records Administration/Administrator