Stephanie Montoya Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

As a lead server, I train new employees and ensure that all members of the waitstaff are equipped with the knowledge needed to properly serve customers and uphold the service standards of the company. It is my responsibility to promptly learn all new menu items and company policies, in order to properly train the rest of the waitstaff.

San Francisco Bay Area

I was responsible for entering client information into our electronic storage system, updating existing entries, and organizing hard copies of information appropriately. Maintained a detailed and organized storage system to ensure data entries were complete and accurate. I was in charge of digitizing data such as invoices, canceled bills, client information, and financial statements.

San Francisco Bay Area

My duties were ensuring customer satisfaction through my friendly and professional customer service. I was skilled at anticipating and fulfilling customer needs. As well as successfully multitasking by following up and checking on other guests and their needs. As a late night Lead Server, I was in charge of resolving issues before they escalated and made sure to coordinate with kitchen staff with the front of house to ensure accurate orders were made in a timely manner.

San Francisco Bay Area

My job entitled me to oversee online and catering orders as well as prepare them. I collectively worked in a team effort to create a wonderful experience for customers. I was in charge of processing complaints and refund issues through our system, portion control and quality output of meals. Before I left I was in the process of training to be a kitchen manager which gave me a higher responsibility of overseeing the BOH.

El Cerrito, California, United States

My responsibilities included overseeing FOH operations and ensuring that dinner service routinely ran as smooth as possible while abiding to regulations. As well as training new BOH employees and managing office responsibilities which included creating and managing schedules. Was on track to becoming co-manager until the whole company went bankrupt for undisclosed financial reasons.

San Francisco Bay Area

My responsibilities consisted of me overlooking crew members and making sure food was prepared accordingly and served safely as well as timely. Other responsibilities included managing groups of employees’ cleanliness and knowledge of food safety. Regular inspections were done to ensure FDA approval. I ensured that all safety procedures were followed based on company policy.