Stephanie Moore Email & Phone Number

Dover, Delaware Area

Carrying out office activities and functions pertaining to one or more of the program areas administered in the county. Interprets and explains procedures, program regulations and forms to producers and other agency personnel. Utilizes PC Computer to maintain producer data and process automated program forms. Uses a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

Dover, Delaware Area

Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel, Generally resolve problems independently, escalating more difficult issues to supervisors, Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary, Adheres to safe deposit box procedures/ operations and guidelines, Establish and solidify Customer relationships by providing legendary Customer Service

Administrative duties included by not limited to the following: Answering multi-line telephone system, Organizing all dealer orders to include logistical details, Arrange call-in orders to be shipped via common carrier, Typing and filing all correspondence, Handling of incoming and outgoing mail, Includes mass mailing up to 600 recipients, Researching new dealer inquires, Create and establish new dealer accounts, Maintain 500 to 700 dealers on a weekly basis, Make sure they had everything to succeed at selling fuel, Daily reconciliation of credit card charges and cash logs , Daily Reconciliation could be up to $20,000, and Contacting customer about accounts receivable that were overdue.

Master Of Science (M.S.), Human Resources Management And Services, 4.0

Bachelor Of Business Managment, Business Administration And Management, General