Conceptualize and design websites for multiple organizations nationwide, leveraging GoHighLevel SaaS and AI technologies.• Collaborate with business owners to articulate their vision for their website, integrating AI tools to enhance user experience and engagement.• Design distinctive logos that represent company identity while utilizing GoHighLevel’s branding capabilities.• Acquire domains and construct websites using the GoDaddy/WordPress platform, seamlessly integrating GoHighLevel features for enhanced functionality.• Monitor websites for updates and implement robust security measures to safeguard against malware threats, ensuring a secure online presence.• Maintain ongoing communication with business owners to keep them informed about website updates and leverage AI analytics for continuous improvement.

Conduct comprehensive audits of business practices across multiple nationwide organizations to ensure adherence to established standards.• Initiate communication with candidates who have missed interviews to gather valuable feedback aimed at enhancing our operational processes.• Develop diverse personas and submit corresponding resumes for proactive engagement with recruiters. Implement a systematic evaluation of recruiters based on predefined criteria and questions.• Formulate, design, and manage spreadsheets for tracking missed interviews, scoring recruiters, and supporting various ongoing projects.• Collaborate with other departments to facilitate audits and contribute to the creation and updating of necessary documents as required.

Executed nationwide recruitment initiatives for nonprofit organizations. Collaborated closely with hiring managers to analyze workforce requirements, define job parameters, specify desired qualifications, and meticulously identified, screened, and selected optimal candidates for available positions.• Conducted thorough reviews of applicant resumes to align qualifications with the diverse needs of clients with a national office presence.• Established and maintained effective relationships with client management teams, ensuring ongoing satisfaction with recruitment outcomes.• Implemented prescreening processes for candidates, ensuring alignment with hiring criteria prior to interview invitations.• Employed various communication channels, including phone, email, and text, to engage with potential interviewees through over 250 outbound and inbound calls.• Orchestrated the scheduling of 100+ appointments weekly, demonstrating efficiency and organizational prowess.• Consistently surpassed contact, scheduling, and retention goals, reflecting a commitment to excellence in recruitment outcomes.

Conduct audits of both inbound and outbound phone calls and chats related to electronic claim payments. Facilitate monthly meetings with representatives to review scored interactions and provide coaching aimed at enhancing performance.• Collaborate with management to calibrate calls, ensuring accuracy and consistency in evaluation.• Generate and analyze weekly reports, presenting pertinent statistics to both management and representatives.• Lead training sessions on Quality guidelines, contributing to the development of a proficient team.• Contribute to the design, calculation, and formulation of questions for Quality scoring criteria.• Maintain and update the PLE (Payment, Learning, and Education) spreadsheet for Zelis Executives.• Develop comprehensive documentation for scripting and the Customer Service knowledge base.• Offer constructive feedback to improve morale in the call center, including the creation of an incentive plan for Customer Service.• Conduct audits related to Risk Management, contributing to overall process improvement.

Conduct audits of both inbound and outbound phone calls and emails pertaining to employee payroll, benefits, and HR procedures.• Collaborate with management and representatives to calibrate calls, ensuring precision and uniformity in evaluations.• Oversee and manage the SLA (Service Level Agreement) database, containing contracts with our clients.• Provide training to new hire classes, covering aspects of quality standards, procedures, and systems.• Contribute to the design, calculation, and formulation of questions for quality scoring criteria.

Responded to inbound phone calls and emails concerning employee payroll, benefits, and HR procedures.• Revised and maintained accurate records of employees' personal information.• Facilitated changes in employee status, addresses, direct deposit details, and other relevant data.• Managed and processed cases related to paycheck and benefits issues, ensuring resolution in compliance with established procedures.

Managed the daily processing of over forty faxes related to refunds while concurrently addressing inbound phone calls concerning customer accounts.• Scrutinized faxes pertaining to refunds for membership and activation fees.• Handled email requests concerning account modifications.• Engaged with inbound phone calls from both membership holders and bank representatives.• Executed the processing of management-verified refunds.• Conducted Quality Assurance (QA) scoring and coaching during periods of management absence.