Stephanie O'Grady Email & Phone Number

Leawood, KS, US

Denver, Colorado, United States

Denver, Colorado, United States

• Exceeded Quota Targets: Consistently ranked among the top 5 out of 22 Relationship Managers by surpassing quota targets.
• Strategic Pricing Model: Collaborated with the Vice President to implement a tiered pricing model for key clients, driving $3M in additional revenue.
• Exceptional KPI Performance: Exceeded monthly KPIs by 50% and led all team members with over 2,000 client communications (emails, phone calls, meetings).
• Client Advocacy: Acted as a strong advocate for clients, facilitating domestic and international business expansion with a 95% success rate in achieving Gross Recurring Revenue (GRR).
• Relationship Building: Cultivated strong relationships with director and executive-level leadership to ensure clients' return on investment.
• Proactive Account Management: Oversaw 100+ accounts, ranging from SMB to Enterprise, by engaging in regular calls to identify growth opportunities and mitigate risks.

Denver, Colorado, United States

• Client Relationship Manager: Managed 40 clients as their main point of contact, handling international payroll, invoicing, HR inquiries, and employee onboarding/offboarding.
• Global Expansion Specialist: Ensured client global expansion by meeting a 24-hour email response SLA, contributing to successful project execution.
• Client Growth Leader: Spearheaded the growth of the organization's largest client, onboarding 100+ employees within six months, resulting in $750K in additional revenue.
• Cross-Functional Collaboration: Collaborated across departments, including sales engineers, operations, payroll, local HR, and legal teams, ensuring timely onboarding in multiple countries, setting and monitoring.
• Revenue Generation: Partnered with account executives to expedite hiring processes, leading to $3.2M in total revenue from our largest client in 2021.
• Mentorship: Guided and mentored 12 new hires, leveraging my comprehensive knowledge of departmental functions to resolve client conflicts.

Denver, Colorado, United States

• Financial Operations Manager: Managed financial operations for assigned units, overseeing monthly invoicing and data assessment for 200+ employees.
• Billing Accuracy Specialist: Played a key role in maintaining the accuracy of billing, funding, and payroll receipts by analyzing, auditing, and reconciling payroll information.

Denver, Colorado, United States

• Service Operations Manager: Led complex service operations for major accounts, including overcoming language barriers for international clients. Served as the primary point of contact for customer escalations.
• Award-Winning Professional: Recognized as the "Employee of the Year" among 200+ employees for exceptional customer management, operational support, and service excellence.
• Strategic Client Management: Conducted quarterly business reviews and client cadence calls to enhance service management and facilitate support, collaborating with partners like Polycom.
• Cross-Functional Collaboration: Collaborated with department leadership to improve process efficiency and enhance the customer experience, conveying valuable feedback to production teams.
• Customer Success Advocate: Improved customer health, retention, and service value by exploring and implementing customer success strategies for Video Meeting Suite (VMS) operations, including sharing customer feedback.
• Team Morale Leader: Boosted company morale and engagement as the Head of the Culture Committee, organizing office events to enhance workplace culture.

Denver, Colorado, United States

• Customer Relationship Manager: Developed and nurtured customer relationships, overseeing accounts and delivering ongoing support by identifying and meeting client needs and expectations.
• Comprehensive Departmental Knowledge: Leveraged expertise in all organizational functions to ensure a high standard of customer service and assistance.

Greater Denver Area

• Client Reservation Specialist: Provided outstanding reservation experiences to both new and existing clients at Glowpoint and Regus. Consistently surpassed weekly metrics, leading in both reservations created and calls.
• Conflict Resolution and Training: Collaborated with management to resolve conflicts, manage escalations, train new team members, and review the quality of reservations created by colleagues.

Denver, Colorado, United States

- Highly skilled in memorizing complex menus, wine list and daily dinner specials- Comprehensive knowledge of inventory on hand, drink mechanics and pricing- Possess a high level of accuracy and attention to detail while maintaining a full patron bar and making drinks for entire restaurant

Manhattan, KS

- Communicate and interact with current and potential customers through promoting and marketing the business to increase sales- Introduce and up-sell new product to consumers- Experience working caterings and dinner parties- Manage communication with all employees and customers

Manhattan, KS

- In a team environment assist graduate students with research projects and data collection, and record findings in Microsoft Excel- Responsible for structured collection of fecal, cecal and blood samples from the nine research horses and feed them on a strict schedule.- Maintain clean appearance, weigh and photograph the horses weekly

Manhattan, KS

- Demonstrate strong work ethic and ability to manage multiple responsibilities while working twenty-five plus hours weekly during academic year- Promote excellent customer service in a very busy fast pace environment- Manage money and ensure accurate cash handling through balancing cash drawer at end of shift.

Bachelor'S Degree, Animal Sciences

Minor, Business