Regional Customer Service And Training Manager
Current- Trains over 250 employees to serve millions of taxi passengers, annually at all Port Authority Airports.
- Develops and implements top-level training programs that have received 92% customer satisfaction rating for 2 consecutive years.
- Partners with Human Resources to conduct one- on -one coaching sessions with supervisors.
- Manages travel reports and corporate credit invoices.
- Responsible for coordinating and managing for all company events for EWR/JFK/LGA employees and Port Authority affiliates.