Stephanie Pascal Email & Phone Number

March 2011-June 2012, ​Harding Brothers​, Sydney, Australia Customer Service and after sales manager/ Administrative Assistant ● Dealing with all customers inquiries ● Dealing with all customers complaints concerning their purchases on board ● Liaising with suppliers and dealing with them when goods needed to be repaired or replaced ● Responsible for refunding customers when needed ● Managing database for all customers ● Created and maintained filing for all customers in the after sales department ● Data entry for the Logistics Department ● Managing all administrative tasks: archiving, post office, taking minutes, scanning/printing/copying documents May 2006 - December 2008, ​Merck-Serono​, Geneva, Switzerland Data Entry Specialist ● Tracking of incoming paper Case Report Forms (CRFs) and Data Clarification Forms (DCFs) in computerized tracking system ● Entering and verifying clinical data into ClinTrial databases ● Created and maintained the filing of CRFs, DCFs and other Data Entry documentation in the Data Management Department ● Performed testing of paper and EDC trial programming (data entry screens, the database and the edit checks) ● Produced data listings for Quality Control (QC) and performed QC of CRF/DCF data vs Database ● Assisted with training of date entry staff ● Applications: IReview, InFormTM and ClinTrialTM Jan. 2001 – Oct. 2002, ​Crédit Agricole,​ Issy les Moulineaux, France. Client Relations Manager ● Customer Service: dealt with customers inquiries and complaints ● Responsible for all cash transactions (including euros and francs) ● Customer account processing ● Customer account activation ● Sold financial products (face to face or over the phone) ● Managed and directed all incoming telephone calls ● Loan Management ● Managed corporate clients during the euro change over Sept. 2000 –Dec. 2000, ​Infomobile​, Paris, France. (Call Center) Telephonist ● Managed and directed incoming calls ● Messaging service Nov. 1999 – Jul. 2000, ​Aviso​, Educational Institute, Lyon, France. Market Researcher ● Gathering information through public surveys in both English and French ● Phone Surveys in both English and French ● Focus groups ● Keeping databases up to date Jul. – Aug. 1997, June – Aug. 1998, Jul. – Sept. 1999, ​Crédit Agricole​, Sisteron, France. Client Relations Manager – Summer Job ● Responsible for all cash transactions ● Responsible for all cash transactions ●● Managed and directed all incoming telephone calls

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  Université Jean Moulin Lyon 3

  English Language And Literature/Letters