Responsible for managing and developing Collins Aerospace customer accounts in Engine OE & Components, Mechanical Systems Business that mainly supplies products into the F-135 engine for the F-35

Developed Total Quality Management System for Order Management at Honeywell Aerospace to ensure compliance to policies and procedures via robust management operation system. Hired and manage a team of 7 professionals driving quality and operational excellence of the Aerospace Global Order Management and Customer Service.Drive Six Sigma and operational excellence fundamentals across the organization by leading continuous improvement initiatives Develop analytics to drive business decisions on key areas of opportunity to improve process efficiency, reduce defects and increase customer satisfactionMonitor and control key metrics, standard operating procedures and customer satisfaction to ensure regulatory compliance and drive operational excellence per AS9100 requirementsDeliver training to customer service organization to ensure consistent experience across our global operationOverseas and collaborate with business process modeling supplier. Responsible for holding supplier accountable for service level agreements for delivery and quality of service providedManage access and use of CRM Salesforce.com to track all aspects of the customer experience including cases and defect tracking via service requests. Also track customer surveys and detractor call backs

• Manage customer relationships and drive customer advocacy for Missiles & Munitions business team• Strengthen Customer Business Team effectiveness and connectivity by building upon the global business and support networks and developing organizational capabilities to meet evolving business environments• Partner with Customer Support Operations to improve the customer experience, including identifying and driving necessary process improvements including expediting order entry and utilizing customer portals to improve communication • Responsible for conducting quarterly Voice of the Customer (VOC) interviews with key customers to evaluate customer satisfaction and concerns related to delivery, quality, reliability, responsiveness, service/support, and development • Champion customer concerns and product support issues by utilizing CRM tools and Service Request processes to ensure 100% on-time customer issue resolution • Developed process for engaging with customers and business leaders that lead to an increase of 23% over the prior year’s usage of the customer portal • Lead 5 entry into service and planning required for integrated product delivery and support (IPDS) phase gates for new product and customer development with 100% milestone fidelity• Lead Annual Defense & Space Customer Segmentation Project for three years to ensure our organizational alignment to support the superior customer base• Lead activities that resulted in the adoption of the Customer Satisfaction Board (CSB) process in the Space, Missiles and Munitions division. The CSB process drives cross-functional accountability and resolution of severe customer dissatisfaction• Manage Product Support contract deliverables to ensure cost, schedule and quality requirements are met

• Managed 1,000+ customer and 20+ product forecasts to support business management in demand and revenue planning• Served as initial point of contact for worldwide distributors and sales representatives to answer product, pricing and opportunity questions. • Increased forecast visibility and sales channel communication through leading Salesforce.com initiative to train, troubleshoot, and management database for 100 users including business managers and external sales representatives and distributors • Customer & Product Support focal for the Microelectronics & Precision Sensors business leaders responsible for presenting customer metrics at monthly business review to drive cross functional accountability on customer improvement actions• Responsible for leading 10 entry into service projects and market introductions required for integrated product delivery and support (IPDS) phase gates including customer communications regarding delivery, quality and product obsolescence• Managed customer communications, including marketing, software, literature, and tradeshows and successfully launching multiple websites to enhance market awareness and streamline customer information and processes• Lead a literature fulfillment project that resulted in cutting costs more than 50% and benefited the organization by having print-on-demand and lowering the cost of inventory• Managed all pricing activities, including annual price updates, new product pricing, and special pricing requests for 20 strategic customers

• Proactively lead and participated in cross functional teams to understand new products and market spaces being developed to ensure that the products were properly represented and press activity was developed and targeted• Assisted the Magnetic Sensor Product Line Manager and Business Development Manager in several areas of marketing, strategic planning, product development and general sales support activities. • Responsible for ensuring key message consistency and maintenance of external website and employee intranet website• Researched, gathered, and analyzed new business opportunities, competitive findings, sales trend analysis and marketing forecasts

• Supported the sales team with following up on sales leads, updating training materials and assisting in sales and new business development presentations• Coordinated and implemented a direct targeted email campaign that was sent to 2,500+ customers• Developed a New Product Market Introduction Plan to help bring new products to market faster improving the launch days from 90 days to 30 days• Created and implemented an intranet website to enhance communication between core team members